Allocation

Learn how the sales orders are allocated efficiently in different scenarios.

To perform the order allocation tasks, we first navigate to the View Sales Order page:

1. Go to the Hamburger Menu in the OMS > Order Management section > Sales Orders to open the Find Sales Order page.

2. Select the order ID to open the View Sales Order page.

Release Items

For automated facility selection, the user can either wait for the next brokering run or use the Broker Now function to broker items immediately.

1. Select the line item and click Release function.

2. View the inventory and select any facility using the radio button.

3. Release the item to the selected facility.

4. Click the history function to view the changes.

Video: Release item

Reject Items

The Reject Items feature within the HotWax Commerce platform serves as a crucial tool for managing orders efficiently and maintaining customer satisfaction. It allows users to reject specific items from sales orders, providing valid reasons such as stock unavailability, damages, mismatches, or inactive stores. By enabling users to address issues promptly and accurately, this feature contributes significantly to workflow efficiency and customer service quality.

1. Identify the item(s) you wish to reject and click on the corresponding line item.

2. Look for the Reject function and click on it to initiate the rejection process.

3. Choose the appropriate reason for rejection from the available options using radio buttons (e.g., Not in Stock, Damaged, Mismatch).

4. After selecting the rejection reason, save your changes to confirm the rejection.

Check the order item history by clicking on the radio button

Video: Reject sales order items

Mark items shipped in OMS

Sometimes there are instances when customers may connect with CSR to receive the order urgently, in such cases CSR has the option to ship the order from the order details page without waiting for the fulfillment center to mark the order item shipped. Here's how users can mark the order items as shipped in the OMS:

Scenario 1: Marking Items as Shipped that is still Unassigned to a Facility

1. Locate the Order: Navigate to the desired order and open it to view details from the View Sales Order page.

2. Release Item to Facility: Select the line item, click Release, and choose the target facility for shipment.

3. Mark Items as Shipped: Scroll to the item section on the View Sales Order page and click Ship Items.

4. Select Line Items: Choose the items to be marked as shipped in the popup window.

5. Enter Tracking Details: Select the carrier party from the dropdown and input the tracking number.

6. Confirm Shipment: Verify the details and confirm the shipment to mark the selected item(s) as shipped.

Scenario 2: Marking Items as Shipped that are assigned to a different facility

1. Reject Line Item: Identify the line item on the View Order page, click Reject, choose No Variance as the reason, and confirm the rejection.

2. Release Item to Facility: Select the rejected item, click Release, and choose the necessary facility.

3. Mark Items as Shipped: Proceed to click Ship Items, select line item(s), input tracking details, and confirm the shipment.

Scenario 3: Marking BOPIS Sales Order Items as Shipped

1. Modify Shipping Method: Scroll to the item section on the View Order page, click Edit, and modify the shipping method to Standard.

2. Reject Line Item: Reject the line item, choosing No Variance as the reason.

3. Release Item to Facility: Select the rejected item, click Release, and choose the necessary facility.

4. Mark Items as Shipped: Click Ship Items, select line item(s), input tracking details, and confirm the shipment.

Click the history function in the status column to view when the item is marked completed and the user who marked the item completed.

Video: Ship items in OMS

Manage Auto-Cancel Date

Managing orders is a complex process, and sometimes, items fail to be fulfilled due to inventory unavailability across facilities. When this occurs, it's crucial to set an auto-cancel date to streamline operations and ensure resource allocation is optimized.

This feature allows users to easily modify or remove auto-cancel dates from orders that are marked unfillable due to failed brokering attempts. By providing this functionality, HotWax Commerce empowers users to maintain control over their orders, preventing unnecessary delays and potential customer dissatisfaction.

Update the Auto-cancel Date on a single order:

1. Choose the specific order you want to manage and click on it to enter the Sales Order View page.

2. In the Item section of the Sales Order View page, locate the auto-cancel date and click on the edit function next to it.

3. From the Calendar that appears, select the new date for the auto-cancelation.

4. After updating the date, click on the Save function to apply the changes.

Remove Auto-cancel Date from single order:

1. Choose the specific order you want to modify and enter the Sales Order View page.

2. In the Item section, locate the auto-cancel date and click on the edit function next to it.

3. Click on the delete icon next to the auto-cancel date to remove it from the order.

4. Confirm the changes by clicking on the Save function.

Move Items to Order Parking

HotWax Commerce features various parking areas serving as virtual facilities for storing orders awaiting fulfillment. Users frequently need to transfer orders between these parking areas to ensure accurate inventory allocation. For instance, if there are unfulfillable orders and retailers are aware of when will inventory arrive, they may opt not to run brokering for such orders until that day. In such scenarios, these orders can be moved from the brokering queue to the unfulfillable hold queue. Here's how you can relocate items to different parking areas:

1. In the items section, click the Move Items to Parking function.

2. Choose the parking using the Radio button and Save.

3. Confirm the Ship From column to view the selected parking.

Refer to the table below for parking description and purpose.

Facility Parking	Description	Purpose
Brokering	Holds new orders	To hold orders for in-stock items, until the next brokering run.
Pre-order	Holds pre-orders	To hold pre-ordered items until released from the HotWax Commerce Pre-order Management app upon inventory availability.
Backorder	Holds Backorders	To hold backordered items until released from the HotWax Commerce Pre-order Management app upon inventory availability.
Unfillable Hold Parking	Hold orders which are unfillable but expecting inventory	To hold unfillable items from further brokering and auto-cancellation.
General Operations Parking	Hold completed and canceled orders during initial setup.	To hold completed and canceled orders during the initial Order Management System (OMS) instance setup, for later reference during analysis in reporting.
Store Pickup Rejected queue	Hold rejected store pickup orders	To hold store pickup orders which are rejected from the store,

Video: Move item to Order parking