Order routing

Configure order selection, facility lookup, schedules, and fallback actions in the Order Routing Rules app.

Use the Order Routing Rules app to decide which orders the order routing engine attempts, which fulfillment locations it checks, and what happens when inventory is unavailable.

The app now brings sourcing and routing work into one place:

• Use the Sourcing section to manage threshold, safety stock, store pickup, shipping, inventory channel, and inventory visibility settings. See available-to-promise inventory.

• Use the Routing section to build routing logic, manage facility groups, review schedules, and run routing groups.

Understand the routing structure

Order routing has three levels:

Level	What it controls	Example
Routing group	When a set of routings runs	Run standard order routing every six hours
Routing	Which orders are selected and in what sequence they are attempted	Select standard shipping orders from the brokering queue, oldest first
Routing rule	Which facilities are eligible, how facilities are ranked, and what happens to unavailable items	Try nearby warehouses first, then move remaining items to the next rule

The current UI uses these terms consistently. Older documentation and bookmarks may refer to routing groups as brokering runs and routing rules as inventory rules.

Choose by business goal

Start with the recipe that matches the decision you need to make:

• Select marketplace orders or work queues when a sales channel, rejected item, or promise date determines which order items should run first.

• Choose warehouses, stores, or nearby facilities when your fulfillment network and delivery distance determine where to allocate items.

• Protect and rebalance store inventory when safety stock, grouped items, or weeks of supply should guide facility eligibility.

• Apply a complete routing template when you need a connected design rather than one recipe.

• Test and refine a strategy when Simulation, Circuit, or Test Drive is available in your deployment.

Use the order routing list

Open Order Routing from the Routing section. The list page gives you two views of the same configuration:

• Coverage by day and hour shows scheduled groups in the selected All, Active, or Draft segment. Select Active to review active schedule coverage, then review Busiest hour, Coverage gaps, and the number of active groups.

• Routing groups shows every group, its schedule, status, and next run. Use All, Active, or Draft to narrow the list, or search by name.

Review schedule coverage and routing groups on one page.

Use the routing detail workspace

Select a routing group to open one workspace with the full configuration:

1. Review the group name, description, status, schedule, and history.

2. Select a routing from the Routings column.

3. Review or update the routing's order filters and sort order.

4. Select a routing rule to review facility filters, facility sorting, partial allocation, and unavailable-item actions.

5. Click Save to keep your changes.

Configure the complete routing hierarchy in one workspace.

The detail page keeps changes to the group name, description, routings, and routing rules in a working copy until you click Save. Routing group status, schedule, Run now, and group cloning are immediate actions. The app disables those actions while the working copy has unsaved changes.

Continue configuring order routing

• Manage routing groups

• Configure a routing group

• Configure routings

• Configure routing rules

• Review routing reports

Use optional features

The following tools are feature-gated and may not be available in your deployment:

• Test a routing group

• Simulate routing changes

• Use Circuit