Troubleshoot order routing

Diagnose common order routing schedule, facility, inventory, and shipping-method issues.

Start with the routing group that should have processed the order. Confirm that you selected the correct Product Store in the app footer, then use the symptom table to continue.

Symptom	Check
A routing group did not run	Troubleshoot a routing schedule
A facility was skipped or selected unexpectedly	Troubleshoot facility configuration
An order did not match the intended shipping-method filter	Troubleshoot shipping-method mapping
A routing rule found no inventory or allocated only part of an order	Troubleshoot inventory availability

Use History on the routing group detail page to separate schedule problems from routing outcomes. A completed run with no allocation usually points to the routing, routing-rule, inventory, or reference-data configuration rather than the schedule.

See Order routing for the routing group, routing, and routing-rule hierarchy.