# Orders

- [Order Management](/documents/retail-operations/orders/order-management.md): Checkout workflows involved in Order Management. Gaining an understanding of these processes will give you an overview of how orders are handled from start to end.
- [Find Sales Orders](/documents/retail-operations/orders/order-management/find-sales-orders.md)
- [View Order Details](/documents/retail-operations/orders/order-management/view-order-details.md)
- [Update Sales Orders](/documents/retail-operations/orders/order-management/update-sales-order.md): Discover how sales orders are updated in HotWax Commerce OMS.
- [Allocate Sales Orders](/documents/retail-operations/orders/order-management/allocate-sales-order.md): Learn how the sales orders are allocated efficiently in different scenarios.
- [Soft Allocation](/documents/retail-operations/orders/order-management/soft-allocation.md): Discover the Soft Allocation Workflow for seamless order handling between Shopify and HotWax Commerce.
- [Order Cancellations](/documents/retail-operations/orders/order-management/order-cancellations.md)
- [Auto-Cancellation](/documents/retail-operations/orders/order-management/auto-cancellation.md)
- [Troubleshooting](/documents/retail-operations/orders/order-management/troubleshooting.md)
- [Error Due to Incorrect JSON](/documents/retail-operations/orders/order-management/troubleshooting/error-in-order-json.md)
- [Order Approval Errors](/documents/retail-operations/orders/order-management/troubleshooting/order-approval.md): Troubleshooting Guide for orders stuck in created status
- [Order Status Discrepancy](/documents/retail-operations/orders/order-management/troubleshooting/order-status-discrepancy.md)
- [Order Indexing Discrepancy](/documents/retail-operations/orders/order-management/troubleshooting/order-indexing-discrepancy.md)
- [Order Attribute Missing](/documents/retail-operations/orders/order-management/troubleshooting/order-attribute-missing.md)
- [Duplicate Orders](/documents/retail-operations/orders/order-management/troubleshooting/duplicate-orders.md): Troubleshooting guide for duplicate orders
- [Shopify Order Import Failures](/documents/retail-operations/orders/order-management/troubleshooting/shopify-order-import-failure.md): This document provides steps to diagnose and resolve issues when orders fail to transfer from Shopify to HotWax Commerce (OMS).
- [Order Routing](/documents/retail-operations/orders/order-routing.md): This guide will help you understand how to manage and route orders efficiently using HotWax Commerce’s Order Routing App, optimizing order fulfillment strategies.
- [Brokering Runs](/documents/retail-operations/orders/order-routing/brokering-runs.md): Learn about Brokering Runs.
- [Routing Rules](/documents/retail-operations/orders/order-routing/routing-rules.md): Learn about Routings.
- [Inventory Rules](/documents/retail-operations/orders/order-routing/inventory-rules.md): Learn about Inventory Rules.
- [Test Drive](/documents/retail-operations/orders/order-routing/test-drive.md)
- [Use Cases](/documents/retail-operations/orders/order-routing/use-cases.md)
- [Additional Settings](/documents/retail-operations/orders/order-routing/additional-settings.md)
- [Templates](/documents/retail-operations/orders/order-routing/template.md)
- [Inventory Based Shipping](/documents/retail-operations/orders/order-routing/template/inventory-based-shipping.md)
- [Cross Border Shipping](/documents/retail-operations/orders/order-routing/template/cross-border-shipping.md)
- [Troubleshooting](/documents/retail-operations/orders/order-routing/troubleshooting.md)
- [Scheduling Errors](/documents/retail-operations/orders/order-routing/troubleshooting/scheduling-error.md): Learn how to resolve brokering issues related to incorrect scheduling
- [Incorrect Facility Configurations](/documents/retail-operations/orders/order-routing/troubleshooting/incorrect-facility-configurations.md): Discover your guide to troubleshooting brokering issues due to incorrect Facility Associations
- [Inventory Unavailability](/documents/retail-operations/orders/order-routing/troubleshooting/inventory-unavailability.md): Discover your guide for troubleshooting issues for order brokering due to inventory unavailability
- [Incorrect Shipping Method Mapping](/documents/retail-operations/orders/order-routing/troubleshooting/incorrect-shipping-method-mapping.md): Discover your guide for troubleshooting Brokering Issues due to Incorrect Shipping Method
- [Pre-Orders](/documents/retail-operations/orders/pre-orders.md): Discover how HotWax Commerce's Pre-order Solution maximizes revenue potential and operational efficiency for retailers, simplifying the entire pre-order process.
- [Purchase Order Upload](/documents/retail-operations/orders/pre-orders/purchase-order-uploads.md): Learn how HotWax Commerce automates pre-order and back-order management through the use of purchase orders, offering integration with ERP systems and a simplified process for manual import.
- [Purchase Order Management](/documents/retail-operations/orders/pre-orders/purchase-order-management.md): Discover how to manage uploaded purchase orders in HotWax Commerce, including viewing, editing, making changes, or canceling purchase orders.
- [Pre-Order Jobs](/documents/retail-operations/orders/pre-orders/pre-order-jobs.md): Learn about setting up pre-order jobs in HotWax Commerce to sync pre-orders with the eCommerce platform, ensuring accurate listing and seamless operations
- [Audit Pre-Orders](/documents/retail-operations/orders/pre-orders/audit-pre-order.md): Gain a clear understanding of your presell catalog with HC's Audit feature, allowing you to track the status of pre-orders and back orders, and confirm listed items on the eCommerce platform.
- [Pre-Order Allocation](/documents/retail-operations/orders/pre-orders/pre-order-allocation.md): Discover how HotWax Commerce automatically allocates sales orders for pre-order items on a first-in, first-out (FIFO) basis, with the flexibility for manual allocation when needed.
- [Release Pre-Orders](/documents/retail-operations/orders/pre-orders/release-pre-orders.md): Learn how HC automatically handles the release and brokering of Shopify Pre-Orders, with the option for manual release preferred by merchants managing both physical stores and eCommerce platforms.
- [Reports](/documents/retail-operations/orders/pre-orders/reports.md): Discover how HotWax Commerce OMS provides out-of-the-box pre-order reports to monitor and track pre-order operations, ensuring efficient management of all pre-orders.
- [Troubleshooting](/documents/retail-operations/orders/pre-orders/troubleshooting.md)
- [Inaccurate Inventory Computation](/documents/retail-operations/orders/pre-orders/troubleshooting/inaccurate-inventory-computation.md): Learn how to troubleshoot inaccurate inventory computation issues in HotWax Commerce for accurate product availability, especially during pre-orders.
- [Missing Product Linking](/documents/retail-operations/orders/pre-orders/troubleshooting/missing-product-linking.md): Discover how to troubleshoot missing product linking issues between HotWax Commerce and Shopify for enabling pre-order options and seamless product synchronization.
- [Product Syns Issues](/documents/retail-operations/orders/pre-orders/troubleshooting/preorder-backorder-product-sync-issues.md)
- [Returns](/documents/retail-operations/orders/returns.md): Learn about HotWax Commerce's return management solutions, including importing returns from Shopify and creating in-store returns.
- [Import Returns](/documents/retail-operations/orders/returns/import-returns.md): Discover how HotWax Commerce streamlines the return management process for Shopify retailers by integrating with Shopify to import returns.
- [In-Store Returns](/documents/retail-operations/orders/returns/in-store-returns.md): Learn how HotWax Commerce OMS simplifies in-store return processes for retailers, ensuring efficient handling of online orders in physical stores.
- [Restock Returns](/documents/retail-operations/orders/returns/restock-returns.md): Discover how HotWax Commerce manages restock returns for both online and in-store orders, ensuring accurate inventory management and syncing with Shopify.