# Orders - [Order Management](https://docs.hotwax.co/documents/retail-operations/orders/order-management.md): Checkout workflows involved in Order Management. Gaining an understanding of these processes will give you an overview of how orders are handled from start to end. - [Find Sales Orders](https://docs.hotwax.co/documents/retail-operations/orders/order-management/find-sales-orders.md) - [View Order Details](https://docs.hotwax.co/documents/retail-operations/orders/order-management/view-order-details.md) - [Update Sales Orders](https://docs.hotwax.co/documents/retail-operations/orders/order-management/update-sales-order.md): Discover how sales orders are updated in HotWax Commerce OMS. - [Allocate Sales Orders](https://docs.hotwax.co/documents/retail-operations/orders/order-management/allocate-sales-order.md): Learn how the sales orders are allocated efficiently in different scenarios. - [Soft Allocation](https://docs.hotwax.co/documents/retail-operations/orders/order-management/soft-allocation.md): Discover the Soft Allocation Workflow for seamless order handling between Shopify and HotWax Commerce. - [Order Cancellations](https://docs.hotwax.co/documents/retail-operations/orders/order-management/order-cancellations.md) - [Auto-Cancellation](https://docs.hotwax.co/documents/retail-operations/orders/order-management/auto-cancellation.md) - [Troubleshooting](https://docs.hotwax.co/documents/retail-operations/orders/order-management/troubleshooting.md) - [Error Due to Incorrect JSON](https://docs.hotwax.co/documents/retail-operations/orders/order-management/troubleshooting/error-in-order-json.md) - [Order Approval Errors](https://docs.hotwax.co/documents/retail-operations/orders/order-management/troubleshooting/order-approval.md): Troubleshooting Guide for orders stuck in created status - [Order Status Discrepancy](https://docs.hotwax.co/documents/retail-operations/orders/order-management/troubleshooting/order-status-discrepancy.md) - [Order Indexing Discrepancy](https://docs.hotwax.co/documents/retail-operations/orders/order-management/troubleshooting/order-indexing-discrepancy.md) - [Order Attribute Missing](https://docs.hotwax.co/documents/retail-operations/orders/order-management/troubleshooting/order-attribute-missing.md) - [Duplicate Orders](https://docs.hotwax.co/documents/retail-operations/orders/order-management/troubleshooting/duplicate-orders.md): Troubleshooting guide for duplicate orders - [Shopify Order Import Failures](https://docs.hotwax.co/documents/retail-operations/orders/order-management/troubleshooting/shopify-order-import-failure.md): This document provides steps to diagnose and resolve issues when orders fail to transfer from Shopify to HotWax Commerce (OMS). - [Order Routing](https://docs.hotwax.co/documents/retail-operations/orders/order-routing.md): This guide will help you understand how to manage and route orders efficiently using HotWax Commerce’s Order Routing App, optimizing order fulfillment strategies. - [Brokering Runs](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/brokering-runs.md): Learn about Brokering Runs. - [Routing Rules](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/routing-rules.md): Learn about Routings. - [Inventory Rules](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/inventory-rules.md): Learn about Inventory Rules. - [Test Drive](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/test-drive.md) - [Use Cases](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/use-cases.md) - [Additional Settings](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/additional-settings.md) - [Templates](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/template.md) - [Inventory Based Shipping](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/template/inventory-based-shipping.md) - [Cross Border Shipping](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/template/cross-border-shipping.md) - [Troubleshooting](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/troubleshooting.md) - [Scheduling Errors](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/troubleshooting/scheduling-error.md): Learn how to resolve brokering issues related to incorrect scheduling - [Incorrect Facility Configurations](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/troubleshooting/incorrect-facility-configurations.md): Discover your guide to troubleshooting brokering issues due to incorrect Facility Associations - [Inventory Unavailability](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/troubleshooting/inventory-unavailability.md): Discover your guide for troubleshooting issues for order brokering due to inventory unavailability - [Incorrect Shipping Method Mapping](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/troubleshooting/incorrect-shipping-method-mapping.md): Discover your guide for troubleshooting Brokering Issues due to Incorrect Shipping Method - [Pre-Orders](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders.md): Discover how HotWax Commerce's Pre-order Solution maximizes revenue potential and operational efficiency for retailers, simplifying the entire pre-order process. - [Purchase Order Upload](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/purchase-order-uploads.md): Learn how HotWax Commerce automates pre-order and back-order management through the use of purchase orders, offering integration with ERP systems and a simplified process for manual import. - [Purchase Order Management](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/purchase-order-management.md): Discover how to manage uploaded purchase orders in HotWax Commerce, including viewing, editing, making changes, or canceling purchase orders. - [Pre-Order Jobs](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/pre-order-jobs.md): Learn about setting up pre-order jobs in HotWax Commerce to sync pre-orders with the eCommerce platform, ensuring accurate listing and seamless operations - [Audit Pre-Orders](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/audit-pre-order.md): Gain a clear understanding of your presell catalog with HC's Audit feature, allowing you to track the status of pre-orders and back orders, and confirm listed items on the eCommerce platform. - [Pre-Order Allocation](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/pre-order-allocation.md): Discover how HotWax Commerce automatically allocates sales orders for pre-order items on a first-in, first-out (FIFO) basis, with the flexibility for manual allocation when needed. - [Release Pre-Orders](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/release-pre-orders.md): Learn how HC automatically handles the release and brokering of Shopify Pre-Orders, with the option for manual release preferred by merchants managing both physical stores and eCommerce platforms. - [Reports](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/reports.md): Discover how HotWax Commerce OMS provides out-of-the-box pre-order reports to monitor and track pre-order operations, ensuring efficient management of all pre-orders. - [Troubleshooting](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/troubleshooting.md) - [Inaccurate Inventory Computation](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/troubleshooting/inaccurate-inventory-computation.md): Learn how to troubleshoot inaccurate inventory computation issues in HotWax Commerce for accurate product availability, especially during pre-orders. - [Missing Product Linking](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/troubleshooting/missing-product-linking.md): Discover how to troubleshoot missing product linking issues between HotWax Commerce and Shopify for enabling pre-order options and seamless product synchronization. - [Product Syns Issues](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/troubleshooting/preorder-backorder-product-sync-issues.md) - [Returns](https://docs.hotwax.co/documents/retail-operations/orders/returns.md): Learn about HotWax Commerce's return management solutions, including importing returns from Shopify and creating in-store returns. - [Import Returns](https://docs.hotwax.co/documents/retail-operations/orders/returns/import-returns.md): Discover how HotWax Commerce streamlines the return management process for Shopify retailers by integrating with Shopify to import returns. - [In-Store Returns](https://docs.hotwax.co/documents/retail-operations/orders/returns/in-store-returns.md): Learn how HotWax Commerce OMS simplifies in-store return processes for retailers, ensuring efficient handling of online orders in physical stores. - [Restock Returns](https://docs.hotwax.co/documents/retail-operations/orders/returns/restock-returns.md): Discover how HotWax Commerce manages restock returns for both online and in-store orders, ensuring accurate inventory management and syncing with Shopify. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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