Job Manager

Use Job Manager to monitor operational health, manage service jobs, investigate file and message processing, and build data exports.

Job Manager gives operations and technical teams one place to monitor scheduled work and investigate data processing in HotWax Commerce.

Open Job Manager from the HotWax Commerce Launchpad. Your account needs the JOB_MANAGER_APP_VIEW permission to enter the app.

Choose a workspace

Use the app menu to open the workspace that matches your task:

Workspace	Use it to
Dashboard	Review schedule health, queue activity, service diagnostics, file failures, and system message failures
Catalog	Find a service job and open its configuration
Run history	Investigate successful, failed, running, or terminated job runs
File history	Monitor files processed through master data management (MDM) configurations
Manual uploads	Upload a file through an available import configuration
Message history	Trace inbound and outbound system messages
Message types	Review or administer system message type definitions
Remote systems	Review or administer connected-system definitions
Documents	Build and run data documents
Export history	Investigate data document exports
Settings	Review the active instance, product store, time zone, app version, and data status

Start an investigation

1. Open Dashboard.

2. Review the health cards and diagnostics.

3. Select the count or action that matches the issue.

4. Use the filtered history or detail page to inspect the affected job, file, or message.

5. Record the identifier, status, time, and error before changing a schedule or configuration.

The Dashboard is an operational summary. Use the linked history and detail pages to confirm the underlying record before taking action.

Work in the correct context

The app menu shows the active product store and time zone. Check this context before you run a job, upload a file, or interpret a timestamp.

Changing the product store refreshes supported job and file views. System messages do not use the product store as a global filter.

Open the legacy app

Open Settings, then select Go to Legacy App when you need a workflow that is not available in the current app.

The app can also redirect to the legacy experience when the connected HotWax Commerce version does not meet the configured compatibility requirement. The compatibility threshold depends on the environment.

Learn each workflow

• Review the Dashboard

• Find a job

• Investigate a job run

• Monitor imported files

• Trace system messages

• Build a data document

• Manage app settings

• Troubleshoot Job Manager