Troubleshooting

Choose the current Job Manager workflow for a job, file, message, or export issue.

Start with the identifier and current status of the affected record. Use the page that owns that record:

Problem	Start here
A job did not run, failed, or has the wrong schedule	Troubleshoot job runs and schedules
A file is pending, failed, or contains rejected records	Troubleshoot file imports
An integration message failed or stopped	Troubleshoot system messages
A data document export failed or did not arrive	Troubleshoot data document exports

Capture evidence first

Record:

• Exact job, run, file, message, or export identifier

• Current status

• Instance, product store when applicable, and time zone

• Start and completion times

• First actionable error

• Parameters or configuration used

Do not rerun, resubmit, or change status until you confirm whether the original request is still processing.

Refresh stale app data

Open Settings > Data Fetch Status. Refresh the affected data source, then return to the record.

Use Refresh All only when multiple reference-data areas are stale.