> For the complete documentation index, see [llms.txt](https://docs.hotwax.co/documents/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hotwax.co/documents/retail-operations/orders/order-management/troubleshooting/order-status-discrepancy.md).

# Order Status Discrepancy

## Question

**Why does the order status on the "Find Order" page show as "created" even though the order is already approved?**

## Reason

This discrepancy is likely due to an issue with Solr indexing, which can occur if the Solr instance was down when the order status was updated.

## Solution

To resolve this issue, follow these steps:

1. Reindex the order by going to the order detail page and clicking the reindex button just below the order ID.
2. Verify that the order status has been correctly updated on the find order page in the OMS.

{% embed url="<https://youtu.be/fsgh5kAKYL0>" %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.hotwax.co/documents/retail-operations/orders/order-management/troubleshooting/order-status-discrepancy.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.