Troubleshoot facility configuration

Resolve routing results caused by missing or incorrect facility-group membership.

Check facility groups when a routing rule skips an expected location or allocates an order to the wrong location.

Check the facility group

1. Open the Order Routing Rules app.

2. Confirm the Product Store shown in the app footer.

3. Go to Routing > Facility groups.

4. Search for the group used by the routing rule.

5. Confirm that its type is Brokering.

6. Click Manage facilities.

7. Select eligible facilities and clear facilities that should not participate.

8. Click the save icon.

The facility count on the group card updates after the membership change is saved.

Check the routing rule

1. Go to Routing > Order Routing.

2. Open the routing group, then select the routing and routing rule.

3. In Filters, review Group and any excluded group.

4. Add or change the group filter when it points to the wrong facility group.

5. Review other filters that can remove a facility, including Proximity, Safety stock, Week of Supply, and fulfillment capacity.

6. Save the routing group's working copy.

If no facility-group filter is applied, the routing rule can consider every facility enabled for online fulfillment. Use a group filter when the rule should use a controlled set of locations.

See Manage facility groups and Configure routing rules for the full setup.