Fulfillment
Learn about the Fulfillment jobs in HotWax Commerce.
Ship Packed Orders
Job Name : Ship Packed Orders
Job Enum ID: JOB_SHIP_ORD_PKD
Service Name : shipPackedOrders
Flow : Order Fulfillment in HotWax
The Ship Packed Orders job in HotWax's Fulfillment App updates order status from packed to shipped. Store associates mark an order as shipped by tapping the "Shipped" button. However, in some cases, failing to tap the button results in incomplete fulfillment.
This job is generally scheduled to run at midnight and marks all the orders in the packed status as updated to shipped. Retailers generally assume that once the carrier has arrived, it is highly likely that all packed orders have been shipped.
No custom parameters for this job
History
Order Fulfillment History
Job Name: Order Fulfillment History
Job Enum ID: JOB_ORD_FLMNT_HST
Service Name: ftpImportFile
Flow: Order Fulfillment in HotWax
HotWax and Shopify both maintain order fulfillment statuses. A Moqui job in HotWax ensures system integrity by synchronizing order fulfillment history between the two platforms. This job ensures that any orders marked as fulfilled in Shopify are also updated as fulfilled in HotWax, maintaining consistency across systems.
How does this job work?
HotWax sends an API request to Shopify to provide all the orders fulfilled from the last job run until the current timestamp. In response to this request, Shopify provides a JSON file that is imported by the ‘Order Fulfillment History’ job in HotWax and uploaded to MDM_UPD_ORD_FMNT_HST in MDM. From there, the Process Bulk Import Files job runs, and the fulfilled status is marked.
Custom Parameters
The recommended frequency for this job is 15 minutes.
This job has configId and propertyResource as the required parameters.
It has some optional parameters.
Notification
Open BOPIS Order Notification
Job Name: Open BOPIS Order Notification
Job Enum ID: JOB_OPN_BOPIS_ORD_NT
Service Name: sendOpenBopisOrderNotification
Flow: Order Fulfillment from HotWax
This job is used for notifying store associates of the open BOPIS orders allocated to their store. Basically, when a BOPIS order is allocated to a store, it is generally expected that the BOPIS order must be catered to as soon as possible. So it is important to get notified for BOPIS orders when they are allocated to stores.
How are stores notified?
Basically, this job checks all the BOPIS orders placed between the timeframe of the last job run and the current timestamp. And sends push notifications on the BOPIS App for the respective stores.
It is important to note that if this job is not scheduled, stores will not be notified about BOPIS orders allocated to them.
Custom Parameters
There are no custom parameters for this job.
The recommended frequency for this job in 15 minutes.
Ready to Pick BOPIS order Notification.
Job Name: Ready to Pick BOPIS Order Notification
Job Enum ID: JOB_RP_BOPIS_ORD_NT
Service Name: sendOrderNotification
Flow: Order Fulfillment from HotWax
This job is used for notifying customers when their BOPIS order is ready for pickup. Basically, when a store associate fulfills a BOPIS order and clicks the 'READY FOR PICKUP` button, this job internally triggers marketing platforms (like Klaviyo) to automate the notification process.
Custom Parameters
The recommended frequency for this job is 15 minutes.
This job has
topicEnum Idas required Parameter.
Open Shipping Order Notification
Job Name: Open Shipping Order Notification
Job Enum ID: JOB_OPEN_SHIP_ORD_NT
Service Name: sendOrderNotification
Flow: Order Fulfillment from HotWax
This job is used for notifying store associates of the open shipping orders allocated to their store. Basically, when an order is allocated to a store, it is generally expected that the order must be catered as soon as possible. So it is important to get notified for orders when they are allocated to stores.
How Are Stores Notified? The Open Shipping Order Notification job fetches all those orders created in HotWax ‘topicEnum Id’ within the timeframe of the last job run to the current timestamp. It then sends a push notification to the relevant stores about these orders.
Custom Parameters
The recommended frequency for this job is 15 minutes. This job has topicEnum Id as required Parameter
Auto cancelations:
Job name: Auto cancellations
Service: autoCancelOrderItems
Flow: Auto Cancellation From HotWax
HotWax Commerce facilitates retailers to set an auto cancellation date on orders that are unfulfilled. The Check Daily toggle on the job card enables the job, and also the operations team can set the days in which the order will get auto-cancelled.
How does cancellation flow work? Basically, this job checks for the orders that are in the unfillable parking, and the cancellation date is reached. This job simply changed their status to cancelled in HotWax.
Note: The cancelled orders will only be synced from HotWax to Shopify only if the Upload Canceled Order job is enabled.
More Jobs
Send Packed Order Mail
Job Name: Bulk Send Packed Order Mail
Job Enum id: JOB_PACKED_MAIL_ODR
Service Name: bulkSendPackedOrderMail
Flow: Order Fulfillment Flow
This job is used to send email notifications to customers when their orders are in packed status. When an order item is marked as packed in the Fulfillment App, HotWax Commerce communicates the shipment status to the retailer’s marketing platform, notifying customers that their order has been shipped from the facility.
Customer Parameters
This has no required parameters.
frequencyandemailTypeis the required parameters
Packed BOPIS Order Reminder Notification
Job Name: Send Packed BOPIS Order Reminder Notification
Job Enum id: JOB_PCK_ORD_RMDR
Service Name: pickReminderAtRegularInterval
Flow: Packed Order Notification from HotWax to Klaviyo
This job is for notifying customers to pick up their BOPIS order after a specified duration from when their order is packed. There can be a scenario when, after a ready-to-pickup email has been sent, the customer has not responded. In such cases, this job is used to trigger marketing platforms (like Klaviyo) to send a reminder email to customers.
How is the reminder notification sent?
When the order is marked “Ready for pick up,” it’s moved to packed status and shown in the Packed tab of the BOPIS app. When an order is in packed status for more than 7 days, a reminder pick-up email is sent to the customer. The email trigger request should be sent to Klaviyo every 7th, 14th, and 21st day.
Custom Parameters
This job has no required parameters.
The recommended frequency for this job is 15 minutes.
It has
intervalDays,maxOccourrences,emailTypeas the optional parameters.
Notification using communication events
Job Name: Notification using communication events
Job Enum ID: JOB_SND_ML_COMM
Description The Notification Using Communication Events job enables retailers to communicate to internal users by the help of the communication event feature on the view order page. This job ensures that internal teams are promptly alerted to important events for that particular order, facilitating efficient communication within the organization. No custom parameters for this job
Packed BOPIS Order Reminder Notification
Job Name: Packed BOPIS Order Reminder Notification
Description
The Packed BOPIS Order Reminder Notification job sends a reminder notification to customers informing them that their Buy Online, Pick Up In Store (BOPIS) order has been packed and is ready for pickup. This reminder is sent every 7 days, up to 3 times, ensuring the customer is informed and reminded to collect their order.
Custom Parameters
intervalDays
Optional
Number of days between each reminder
7
maxOccurrences
Optional
Maximum number of occurrences of the reminder
3
emailType
Optional
Specific type of email template to use for a notification
PRDS_READY_TO_PICKUP
Last updated
Was this helpful?