Failure Notifications

Learn how failure notifications work in HotWax SuiteScripts automations, ensuring timely alerts for troubleshooting errors and exceptions.

All errors in HotWax SuiteScripts automations trigger an email notification to a designated mailing list for troubleshooting. The only time an error notification is not sent is for files that the CSV import module doesn’t process because of a data mapping error. If a CSV import fails before it begins processing, NetSuite will not trigger a notification email so these files have to be checked manually.

Here is a list of flows where CSV imports are used:

• Customer Import

• Order Creation

• Inventory Adjustment (Cycle Count)

Learn more about how to troubleshoot an unprocessed CSV file here.

Missing Notifications

If SuiteScripts are failing, but no notifications are received, check NetSuite configurations for email notifications to the Integration mailing list.