# Sync Customer

If the order contains a new customer not present in Netsuite, the system won't allow the order to be pushed. Therefore, it's vital to synchronize customer data from HotWax Commerce to Netsuite before order creation.

## Historical Customers

If HotWax is being deployed in an environment where NetSuite already has a historical record of customers from Shopify and their Shopify internal ID, these need to synced into the OMS before orders can be synced.

{% hint style="danger" %}
Duplicate customers will be created in NetSuite and HotWax if this sync is not completed before order import.
{% endhint %}

SuiteScript to run manually to export all existing customers in NetSuite and their Shopify ID

**Generate CSV**

```
HC_SC_GenerateHistoricalCustomerCSV
```

**Move to SFTP**

```
HC_SC_UploadHistoricalCustomerCSV
```

**SFTP Locations**

```
/home/{sftp-username}/netsuite/historicalshopifycustomer/csv
```

Job to import historical customers into HotWax with both a NetSuite and Shopify identification to avoid duplicate customers.

```
Import Historical Shopify Customers
```

## Export customers from HotWax

Scheduled job in HotWax Commerce generates a CSV file comprising customers who have not been synchronized to Netsuite.

This job is scheduled in the integration layer and not executed natively in the OMS.

{% hint style="warning" %}

```
To change this job's frequency, connect with the integration team.
```

{% endhint %}

**SFTP Location**

```
/home/{sftp-username}/netsuite/customer/export
```

### Import customers into NetSuite

Schedule the following SuiteScript to export a feed of recently created customers from NetSuite

```
HC_SC_ImportCustomer
```

### Export customer IDs from NetSuite

Schedule this SuiteScript to export a file of recently created customers in NetSuite.

```
HC_MR_ExportedCustomerCSV
```

Verify that the generated file is placed at this SFTP Location

```
/home/{sftp-username}/netsuite/customer/import/
```

### Import NetSuite Customer into HotWax

Enable this job in HotWax Commerce to consume the file generated by HotWax

```
Import Party Identification
FTP Config: IMP_PARTY_IDENT
```