Inventory Unavailability
Discover your guide for troubleshooting issues for order brokering due to inventory unavailability
Scenario 1: Inventory Not Available
Orders won't be brokered if the inventory is not available or if the inventory is less than the brokering threshold set in the inventory rule. Ensuring accurate inventory levels and thresholds is essential for efficient order brokering and fulfillment.
Resolution Steps
Click on the
SKU
from thesales order page
to view the product inventory details on theProduct Inventory View
page.Check the inventory availability across the facilities. Use the
facility
filter to check the inventory in individual facilities.Verify if the inventory is available for that product. If the inventory is not available or is less than the brokering threshold, the order will move to the unfillable parking.
For example: If an item has a brokering threshold of 10 units but only 5 units are available across all facilities, the order will not be brokered and will move to unfillable parking.
Ensure that the order routing run for unfillable parking is scheduled. This ensures that all such orders are picked up in the next brokering cycle for inventory allocation.
Scenario 2: Partially Unavailable
Retailers sometimes prefer not to split orders to minimize shipping costs. If only part of an order is available at one fulfillment location, the order won't be routed. If inventory is scattered across multiple facilities, you need to decide whether to split the order.
Resolution Steps
If you decide to allow order splitting, navigate to the
Order Routing App
.Navigate to the
brokering run
>order batch
>inventory rule
.Check if
partial allocation
is allowed for that inventory run.Turn the
partial allocation
toggle on if you want to enable order splitting.Save the
inventory rule
configuration.
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