Create Return

To create a return for a customer's order that has already been fulfilled and completed, you will need to call the /createReturn endpoint with the POST method.

Request

Endpoint

• POST: https://{host}/api/createReturn

Header

• Content-Type: application/json

Body

{
    "payLoad": {
        "externalId": "",
        "type": "",
        "returnDate": "",
        "customerId": "",
        "externalCustomerId": "",
        "companyId": "",
        "companyExternalId": "",
        "status": "",
        "currencyCode": "",
        "grandTotal": ,
        "tags": [ ],
        "note": "",
        "returnIdentifications": [
            {
                "returnIdentificationTypeId": "",
                "returnIdentificationDesc": "",
                "idValue": ""
            }
        ],
        "shipFrom": {
            "postalAddress": {
                "id": "",
                "externalId": ""
            }
        },
        "shipTo": {
            "facilityId": ""
        },
        "items": [
            {
                "id": "",
                "sku": "",
                "idType": "",
                "idValue": "",
                "itemExternalId": "",
                "itemSeqId": "",
                "itemTypeId": "",
                "status": "",
                "orderId": "",
                "orderExternalId": "",
                "orderName": "",
                "orderItemSeqId": "",
                "orderItemExternalId": "",
                "quantity": ,
                "reason": "",
                "returnType": "",
                "restockType": "",
                "price": ,
                "itemAdjustments": [
                    {
                        "returnAdjustmentTypeId": "",
                        "amount":
                    },
                    {
                        "type": "",
                        "comments": "",
                        "description": "",
                        "amount": "",
                        "sourcePercentage": ""
                    }
                ]
            }
        ],
        "returnAdjustment": [
            {
                "orderId": "",
                "orderExternalId": "",
                "id": "",
                "type": "",
                "comments": "",
                "description": "",
                "amount": "",
                "sourcePercentage": ""
            }
        ]
    }
}

In the request body, include the information necessary for creating a return, including all the parameters listed below:

Parameter Name	Description
externalId	Order identification in the external system (e.g. Shopify or Netsuite)
customerId	Customer’s Identification in HotWax Commerce (partyId)
companyId	Identification for the Company owning the brand
currencyCode	Currency unit of measurement (USD, INR, YEN, etc.)
facilityId	Facility where order is returned
idType	Identification Type
orderId	Unique HotWax Commerce Order Identification
items	List of Order Items
orderName	Shopify Order Name
orderItemSeqId	Order Item Sequence
status	Current status of the return
grandTotal	Sum total of return items
returnIdentificationTypeId	Global Identification for the return (“SHOPIFY_RTN_ID”)
IdValue (in returnIdentification)	Unique Value for return identification
idType	Global Identification Type (SKU, INVOICE_EXPORT, ISBN, UPCA, UPCE)
idValue	Unique Id value for the global identification
shipFrom	Customer's address
shipTo	Destination address for returned order
sku	SKU for returned item
id (in item list)	Product id for that item
price	Price of the individual item
quantity	Product Quantity
orderItemExternalId (in item list)	Order Item id for external system (Shopify or Netsuite)
itemAdjustments	Record of adjustments (taxes or discounts) applied on the particular item
type	Type of return adjustments
returnAdjustments	Record of adjustments applied on the return

Types of Return Adjustments:

Return adjustments are used to categorize different return-level charges. By storing all adjustments as types of adjustments that can be applied to the return, instead of including them in the return header, they can be extended based on the needs of custom implementations and integrations.

Return Adjustment Type	Description
RET_ADD_FEATURE_ADJ	Return Additional Feature
RET_DEPOSIT_ADJ	Return Deposit Adjustment
RET_DISCOUNT_ADJ	Return Discount
RET_DUTY_ADJ	RMA Duty
RET_EXT_PRM_ADJ	Return External Promotion Adjustment
RET_FEE_ADJ	Return Fee
RET_MAN_ADJ	Return Manual Adjustment
RET_MISC_ADJ	Return Miscellaneous Charges
RET_MKTG_PKG_ADJ	Return Marketing Package Adjustment
RET_PROMOTION_ADJ	Return Promotion
RET_REPLACE_ADJ	Return Replacement
RET_RMA_ADJ	RMA Fee Adjustment
RET_SALES_TAX_ADJ	Return Sales Tax
RET_SHIPPING_ADJ	Return S&H
RET_SURCHARGE_ADJ	Return Surcharge
RET_VAT_PC_ADJ	Return VAT Price Correction
RET_VAT_TAX_ADJ	Return VAT Tax
RET_WARRANTY_ADJ	Return Warranty

Return channels

The two return channels are as follows:

Enum Id	Enum Type Id	Description	Enum Name	Sequence Id
ECOM_RTN_CHANNEL	RETURN_CHANNEL	Ecom Return Channel		01
POS_RTN_CHANNEL	RETURN_CHANNEL	POS Return Channel		02

Sample response

{
   "payLoad": {
       "externalId": "5758438048028",
       "type": "CUSTOMER_RETURN",
       "customerId": "10317",
       "externalCustomerId": "",
       "companyId": "COMPANY",
       "companyExternalId": "",
       "status": "RETURN_RECEIVED",
       "currencyCode": "CAD",
       "grandTotal": 150.01,
       "returnIdentifications": [
           {
               "returnIdentificationTypeId": "SHOPIFY_RTN_ID",
               "returnIdentificationDesc": "MarketPlace Return",
               "idValue": "5758438048028"
           }
       ],
       "shipFrom": {
           "postalAddress": {
               "id": "",
               "externalId": ""
           }
       },
       "shipTo": {
           "facilityId": "KITST"
       },
       "items": [
           {
               "id": "10243",
               "sku": "",
               "idType": "UPCA",
               "idValue": "1110352-7AY-M",
               "itemExternalId": "",
               "itemSeqId": "",
               "itemTypeId": "PRODUCT_ORDER_ITEM",
               "status": "RETURN_RECEIVED",
               "orderId": "FAO11428",
               "orderExternalId": "5758438048028",
               "orderName": "101010236",
               "orderItemSeqId": "00101",
               "orderItemExternalId": "",
               "quantity": 1,
               "price": 89.5
           }
       ]
   }
}

Response

Header

• Content-Type: application/json

Body

The response will include all the parameters provided in the request body, along with any error messages and login information.

Sample response

_LOGIN_PASSED_": "T{
   "_ERROR_MESSAGE_": "",
   "payLoad": {
       "externalId": "5758438048028",
       "type": "CUSTOMER_RETURN",
       "customerId": "10317",
       "externalCustomerId": "",
       "companyId": "COMPANY",
       "companyExternalId": "",
       "status": "RETURN_RECEIVED",
       "currencyCode": "CAD",
       "grandTotal": 150.01,
       "returnIdentifications": [
           {
               "returnIdentificationTypeId": "SHOPIFY_RTN_ID",
               "returnIdentificationDesc": "MarketPlace Return",
               "idValue": "5758438048028"
           }
       ],
       "shipFrom": {
           "postalAddress": {
               "id": "",
               "externalId": ""
           }
       },
       "shipTo": {
           "facilityId": "KITST"
       },
       "items": [
           {
               "id": "10243",
               "sku": "",
               "idType": "UPCA",
               "idValue": "1110352-7AY-M",
               "itemExternalId": "",
               "itemSeqId": "",
               "itemTypeId": "PRODUCT_ORDER_ITEM",
               "status": "RETURN_RECEIVED",
               "orderId": "FAO11428",
               "orderExternalId": "5758438048028",
               "orderName": "101010236",
               "orderItemSeqId": "00101",
               "orderItemExternalId": "",
               "quantity": 1,
               "price": 89.5
           }
       ]
   },
   "USERNAME": "hotwax.user",
   "RUE"
}