# Unable to Login The fulfillment process has many different configurations that are setup to help you tune your workflow to your organizations needs. This document will help you troubleshoot common configuration issues in the fulfillment process that may be causing unexpected behaviour. ## Unable to login User unable to login into the Fulfillment App and view orders If your user credentials are created and are able to log into Launchpad but are unable to login to the Fulfillment App you may not have permission to fulfill orders from any facility. **Solution** In order to give a user permission to log into the Fulfillment App and view orders that are ready to be processed, the user must be associated with at least one facility. User’s can only fulfill orders from facilities that they are associated with, so add the user to all the facilities that they will be fulfilling from. #### Admin user If you’re setting up an Admin user, set their Security Group to “Administrator”. This will automatically allow them to access facilities in the Fulfillment App without having to link them to each location individually. ### Fulfillment managers For other users simply add the user to the facility from the Users App. To learn more about how users are added to facilities, check out the [user management guide](https://github.com/hotwax/oms-documentation/blob/user-guides-pub/documents/system-admin/administration/users/manage-user.md). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.hotwax.co/documents/store-operations/orders/fulfillment/troubleshooting/unable-to-login.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.