Gift Card Activation

HotWax Commerce’s Fulfillment App enables store associates to activate gift cards directly during the order fulfillment process. The Direct Activation feature allows gift cards to be activated in real-time as part of order fulfillment, while Automated Synchronization with Shopify ensures that activation codes are instantly updated, making gift cards redeemable without delays. This process minimizes potential errors and provides a faster experience for both fulfillment teams and customers.

Steps to Activate Gift Cards from the Fulfillment App:

1. Access the Fulfillment App: Open the HotWax Commerce Fulfillment App and navigate to the "In Progress" section.

2. Find the Gift Card Order: Locate the order containing the gift card, easily identifiable by a gift box icon near the bin and cubical icons.

3. Click the Gift Box Icon: Select the gift box icon to view the specific gift card details and its associated code.

4. Scan or Add the Gift Card Number: To activate a gift card, store staff can either scan the code using the device scanner or enter the number manually in the input field.

5. Click the Save Icon: Once the activation code is added, click the save icon to complete the activation, ensuring the gift card is immediately usable by the customer.