Settings Page
The Settings page displays all configuration options that store teams can use to manage order fulfillment as per their store operations.
Settings are categorized as either product store wide (apply across the entire company for all users), facility-specific (apply to the selected facility), or user-specific (apply only to the individual user).
OMS
Product Store
User-specific
A Product Store represents a brand or a set of products. If your OMS is connected to multiple eCommerce brands selling different product collections, you can have separate Product Stores in HotWax Commerce.
Facility
User-specific
The Fulfillment App allows authorized users to select a facility to operate from, determining the visibility of orders, inventory, and other configuration data.
Online Order Fulfillment
Facility-specific
Adjust the order fulfillment capacity for your facility. If you set the fulfillment capacity to 0, new orders will not be allocated to this facility. Leave this field empty if the fulfillment capacity of this facility is unlimited. Setting fulfillment capacity to No capacity disables new orders from being allocated to this facility. Select Unlimited Capacity if this facility's fulfillment capacity is unrestricted. You can also select a custom option to set the capacity limit.
Sell Inventory Online
Facility-specific
Determine whether the inventory of the store should be accessible for online sales or not. This setting allows you to specify whether the products available in your physical store should also be available for purchase through online channels or not. If enabled, customers browsing your online store will be able to see and purchase items from your inventory. If disabled, the products will not be listed for online sale, restricting purchases to in-store transactions only.
App
Product Identifier
User-specific
This setting allows selection of a primary and secondary product identifier, such as product ID or SKU, to control how products are displayed in the app.
Timezone
User-specific
This setting allows selecting an appropriate timezone to maintain consistency and optimize operations according to local time.
Language
User-specific
Choose the preferred display language. This setting controls the language used throughout the interface.
Additional Documents
User-specific
These settings control whether shipping labels and packing slips are printed along with each shipment by default.
Generate Shipping Label
A shipping label is used by the delivery carrier to send the package to the customer's address. This setting controls whether shipping labels should be printed for the selected location.
Generate Packing Slip
A packing slip shows the list of items in an order and helps match delivered products with what was ordered. This setting allows deciding whether to print packing slips for shipments or not.
Notification Preference
User-specific
This setting controls whether store associates receive notifications for orders awaiting fulfillment.
Force Scan
Product store wide
This card contains two related settings for controlling barcode scanning behavior during order fulfillment:
Require Scan: When enabled, store associates must scan the barcode of each product to increment the shipped quantity. This prevents manual entry and helps reduce packing errors.
Barcode Identifier: Select the product identifier (such as SKU, UPC, or internal name) that will be used when scanning barcodes. If the selected identifier is not found on a product, the scan will fall back to using the product's internal name.
Allow Partial Rejections
Product store wide
When Partial Rejection is enabled, individual items get rejected from a facility without impacting the rest of the order.
Collateral Rejections
Product store wide
Collateral Rejection helps manage situations where the product in a rejected order item is part of multiple pending orders at a facility. When enabled, rejecting an item in one order automatically rejects the same product in all other pending orders.
Affect QOH on Rejection
Product store wide
The Affect QOH on Rejection toggle provides control over inventory adjustments during order rejections.
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