# Orders

- [BOPIS Fulfillment App](/documents/store-operations/orders/bopis.md): The BOPIS Fulfillment App is designed for store managers and associates, providing a focused interface to Pick, Pack, and Handover store pickup orders. The app also includes features to manage Ship-to
- [Open Orders](/documents/store-operations/orders/bopis/open-orders-page.md): The Open Orders page allows store associates to view and manage newly assigned orders that are pending fulfillment. On this page, store associates can filter orders, review order details, pick individ
- [Packed Orders](/documents/store-operations/orders/bopis/packed-order-tab.md): The Packed Orders tab displays all orders that have been packed and are ready to be handed over to the customer. From this tab, store associates can view order details, print the packing slip, and sen
- [Completed Orders](/documents/store-operations/orders/bopis/completed-orders-tab.md): The Completed Orders page allows store staff to view and refer to all orders that have been successfully handed over to customers.
- [Gift Card Activation](/documents/store-operations/orders/bopis/gift-card-activation.md): This page explains how gift cards can be fulfilled in the BOPIS App.
- [Ship to Store](/documents/store-operations/orders/bopis/ship-to-store.md): Learn about the Ship to Store feature, allowing customers to place pickup orders for products not immediately available at their preferred location.
- [Catalog Page](/documents/store-operations/orders/bopis/catalog-page.md): Discover the Catalog page in the BOPIS app, offering a comprehensive list of products available for store pickup, along with inventory availability and product details.
- [Settings Page](/documents/store-operations/orders/bopis/settings-page.md): Learn about the Settings page in the BOPIS app, providing configuration options to streamline processes and optimize efficiency.
- [Troubleshooting](/documents/store-operations/orders/bopis/troubleshooting.md): Troubleshoot issues related to BOPIS in HotWax.
- [Notification Error](/documents/store-operations/orders/bopis/troubleshooting/notifications-error.md): Discover how to troubleshoot BOPIS notifications in the HotWax Commerce OMS for efficient customer communication.
- [Fulfillment App](/documents/store-operations/orders/fulfillment.md): The Fulfillment App is designed for store managers and associates, providing a focused interface to easily Pick, Pack, and Ship orders. The app also includes features to create and update rejection re
- [Open Orders](/documents/store-operations/orders/fulfillment/open-orders.md): The Open Orders page allows store associates to view and manage newly assigned orders that are pending fulfillment. On this page, store associates can filter orders, review order details, pick individ
- [In Progress Orders](/documents/store-operations/orders/fulfillment/in-progress.md): The "In Progress" tab contains orders that have been picked and moved from the "Open" tab. This page is dedicated to the packing stage of fulfillment. Here, associates can activate gift cards, generat
- [Completed Orders](/documents/store-operations/orders/fulfillment/completed-orders.md): The Completed Orders page shows all orders that have been picked, packed, and are ready to ship. On this page, store associates can ship orders in bulk, unpack them if needed, download the manifest, a
- [Rejection](/documents/store-operations/orders/fulfillment/rejection.md)
- [Gift Card and Kit Products](/documents/store-operations/orders/fulfillment/gift-card-and-kit-product.md): This page outlines the process of gift card activation and kit product fulfillment within the HotWax Fulfillment App.
- [Transfer Order](/documents/store-operations/orders/fulfillment/transfer-order.md): The Transfer Orders Page helps store staff create and fulfill TOs easily. They can view all existing TOs, the current status of TOs, and create new ones.
- [Settings Page](/documents/store-operations/orders/fulfillment/fulfillment-setting-page.md): The Settings page displays all configuration options that store teams can use to manage order fulfillment as per their store operations.
- [Order Lookup](/documents/store-operations/orders/fulfillment/order-lookup.md)
- [Shipping Label Generations](/documents/store-operations/orders/fulfillment/shipping-label-generation.md): Learn how to troubleshoot issues with generating shipping labels in the HotWax Commerce Fulfillment App for seamless label creation.
- [Change Shipping Method](/documents/store-operations/orders/fulfillment/change-shipping-method.md)
- [Troubleshooting](/documents/store-operations/orders/fulfillment/troubleshooting.md)
- [Change Language](/documents/store-operations/orders/fulfillment/troubleshooting/change-language.md)
- [Unable to Login](/documents/store-operations/orders/fulfillment/troubleshooting/unable-to-login.md)
- [In-Store Returns](/documents/store-operations/orders/in-store-returns.md): Learn how HotWax Commerce OMS simplifies in-store return processes for retailers, ensuring efficient handling of online orders in physical stores.