> For the complete documentation index, see [llms.txt](https://docs.hotwax.co/documents/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hotwax.co/documents/store-operations/orders.md). # Orders - [BOPIS Fulfillment App](https://docs.hotwax.co/documents/store-operations/orders/bopis.md): Pick, pack, and hand over store pickup orders in the BOPIS Fulfillment App. - [Open Orders](https://docs.hotwax.co/documents/store-operations/orders/bopis/open-orders-page.md): View and manage newly assigned orders that are pending fulfillment. - [Packed Orders](https://docs.hotwax.co/documents/store-operations/orders/bopis/packed-order-tab.md): View packed orders that are ready for customer handover. - [Completed Orders](https://docs.hotwax.co/documents/store-operations/orders/bopis/completed-orders-tab.md): The Completed Orders page allows store staff to view and refer to all orders that have been successfully handed over to customers. - [Gift Card Activation](https://docs.hotwax.co/documents/store-operations/orders/bopis/gift-card-activation.md): This page explains how gift cards can be fulfilled in the BOPIS App. - [Ship to Store](https://docs.hotwax.co/documents/store-operations/orders/bopis/ship-to-store.md): Learn about the Ship to Store feature, allowing customers to place pickup orders for products not immediately available at their preferred location. - [Catalog Page](https://docs.hotwax.co/documents/store-operations/orders/bopis/catalog-page.md): Discover the Catalog page in the BOPIS app, offering a comprehensive list of products available for store pickup, along with inventory availability and product details. - [Settings Page](https://docs.hotwax.co/documents/store-operations/orders/bopis/settings-page.md): Learn about the Settings page in the BOPIS app, providing configuration options to streamline processes and optimize efficiency. - [Re-route Fulfillment](https://docs.hotwax.co/documents/store-operations/orders/bopis/re-route-fulfillment.md): Help customers choose a new fulfillment option after a BOPIS item is rejected. - [Troubleshooting](https://docs.hotwax.co/documents/store-operations/orders/bopis/troubleshooting.md): Troubleshoot issues related to BOPIS in HotWax. - [Notification Error](https://docs.hotwax.co/documents/store-operations/orders/bopis/troubleshooting/notifications-error.md): Discover how to troubleshoot BOPIS notifications in the HotWax Commerce OMS for efficient customer communication. - [Fulfillment App](https://docs.hotwax.co/documents/store-operations/orders/fulfillment.md): Pick, pack, and ship orders in the Fulfillment App. - [Open Orders](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/open-orders.md): View and manage newly assigned orders that are pending fulfillment. - [In Progress Orders](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/in-progress.md): Pack orders that have moved from the \`Open\` tab. - [Completed Orders](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/completed-orders.md): Manage completed orders that are ready to ship. - [Rejection](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/rejection.md) - [Gift Card and Kit Products](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/gift-card-and-kit-product.md): This page outlines the process of gift card activation and kit product fulfillment within the HotWax Fulfillment App. - [Transfer Order](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/transfer-order.md): The Transfer Orders Page helps store staff create and fulfill TOs easily. They can view all existing TOs, the current status of TOs, and create new ones. - [Settings Page](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/fulfillment-setting-page.md): The Fulfillment App Settings page controls the user's OMS context, facility context, fulfillment capacity, product display, notifications, documents, scanning, and rejection behavior. - [Order Lookup](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/order-lookup.md) - [Shipping Label Generations](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/shipping-label-generation.md): Learn how to troubleshoot issues with generating shipping labels in the HotWax Commerce Fulfillment App for seamless label creation. - [Change Shipping Method](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/change-shipping-method.md) - [Troubleshooting](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/troubleshooting.md) - [Change Language](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/troubleshooting/change-language.md) - [Unable to Login](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/troubleshooting/unable-to-login.md) - [In-Store Returns](https://docs.hotwax.co/documents/store-operations/orders/in-store-returns.md): Learn how HotWax Commerce OMS simplifies in-store return processes for retailers, ensuring efficient handling of online orders in physical stores. --- # Agent Instructions This documentation is published with GitBook. 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