Notification Error

Discover how to troubleshoot BOPIS notifications in the HotWax Commerce OMS for efficient customer communication.

Not Receiving Notifications

If you are not receiving BOPIS notifications, consider the following troubleshooting scenarios:

Check Internet Connection

Ensure that your device has a stable internet connection. Notifications rely on an active connection for delivery.

Verify BOPIS App settings

Confirm that the BOPIS app has the necessary settings to send notifications. Go to the BOPIS app's settings page, and ensure that notifications are enabled for required topics.

Confirm System Compatibility

Verify that OMS instance meets compatibility requirements:

• For BOPIS notifications to work, the instance should be on v.5.2.0. or above

Review Browser Notification Settings

If you are using browser notifications, check the settings for your specific browser:

• Safari: Manage Website Notifications on Safari

• Chrome: Manage Notifications on Chrome

• Firefox: Push Notifications on Firefox

If you have blocked notifications in your browser, follow these steps to unblock and enable them:

• Safari: Unblock Notifications on Safari

• Chrome: Unblock Notifications on Chrome

• Firefox: Unblock Notifications on Firefox

Review Operating System Notification Settings

Ensure that operating system notifications are enabled:

• MacOS: Change Notification Settings on MacOS

• Windows: Change Notification Settings on Windows

Not Receiving Reminder Notifications

If you are not receiving reminder notifications, follow these steps to check the configuration of the Open BOPIS Order Notifications job in the Job Manager app's Fulfillment category:

• Open the Job Manager app.

• Navigate to the Fulfillment category.

• Confirm the configuration of the Open BOPIS Order Notifications job.

• Ensure that the job is set up with the desired frequency for reminder notifications.

Contact Support

If issues persist, reach out to our support team for further assistance. Provide details about your device, operating system, and any error messages encountered for resolution.