# Application Access Issue

If a user is unable to access an application in HotWax Commerce, the issue might be related to permissions or facility associations.

## Steps to Troubleshoot

### 1. Check Security Group Permissions

Verify if the user belongs to the correct security group that has permission to view the specific application. Users must be part of a security group with the appropriate permissions to avoid unauthorized access.

### 2. Review Specific Permissions

Ensure the user has the necessary view permissions for the application view. Here are the permissions the administrator can give users to view any application:

| PERMISSION\_ID         | DESCRIPTION                   |
| ---------------------- | ----------------------------- |
| BOPIS\_APP\_VIEW       | View BOPIS App                |
| FACILITIES\_APP\_VIEW  | View Facilities App           |
| FULFILLMENT\_APP\_VIEW | View Fulfillment App          |
| IMPORT\_APP\_VIEW      | View Import App               |
| INVCOUNT\_APP\_VIEW    | View Inventory Count App      |
| PREORDER\_APP\_VIEW    | View Preorder App             |
| RECEIVING\_APP\_VIEW   | View Receiving App            |
| THRESHOLD\_APP\_VIEW   | View Threshold Management App |
| USERS\_APP\_VIEW       | View Users App                |

*Note: These permissions only allow users to view the app. Additional permissions would be required for them to perform any other operations.*

### 3. Add View Access Permissions

If the user lacks the necessary view permissions, the administrator can follow these steps to grant access. [Click Here](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/users/troubleshooting/application-access-issue) to learn how to grant permissions to user groups.

### 4. Verify Facility Association (for BOPIS or Fulfillment App)

If a user cannot access a BOPIS or fulfillment app application, they might need to be added to a facility. The administrator can follow these steps to add the user to a facility:

To add a user to a facility, follow these steps: [Click here](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/users/troubleshooting/application-access-issue)