Manage Operating Hours

It is crucial to display the operating hours of each store on the e-commerce Product Display Page (PDP) to enhance customer experience, especially for Buy Online, Pick Up In Store (BOPIS) orders. Failing to showcase this information may result in customers arriving to collect their orders beyond operating hours, leading to disappointment and potentially increasing the order cancellation rate. Additionally, providing operating hours is vital for communicating with shipping carriers about the store's timings. Operating hours of any facility can be managed on the Facility details page in the following ways:

1. Users can select the operating hours by clicking on any of the pre-existing calendars in the Operating hours card. Once the calendar is selected they can click on the Add Operating Hours button.

2. Users can also create a custom schedule for the store using the following steps:

   a. Click on the Custom Schedule button on the Operating hours card.

   b. A pop-up menu will appear, prompting users to add a schedule name, start time, and end time. Click on the save icon to save standard operating hours for the entire week.

   c. To establish different start and end times for specific days, toggle on the Daily Timings option. Select the start and end time for each day of the week. If no time is specified for a particular day, it will be considered closed for that day (e.g. Saturday and Sunday).

   d. Click the save icon to confirm and save the customized operating hours.

Video: Manage Operating Hours

Set Time Zone for Facility

For retailers operating in different time zones the operating hours of stores vary, which directly impacts how operating hours are displayed on the e-commerce Product Display Page (PDP). Setting the correct time zone ensures that store hours are accurately reflected for customers and operational teams, regardless of their local location.

The time zone for a facility can be configured directly from the Operating Hours card on the Facility details page by following these steps:

1. Navigate to the Find Facilities page and select the facility for which you want to manage operating hours.

2. On the Facility details page, locate the Operating Hours card.

3. At the top of the card, the currently selected time zone is displayed along with a Change button. If no time zone has been configured yet, a Add button is shown.

4. Click on the Change button to open the select Time Zone pop-up. Users can choose the browser’s default time zone or select a different time zone from the available list.

Video: Set Time Zone for Facility