BOPIS App
The HotWax Commerce BOPIS App is designed for store staff to efficiently manage the fulfillment of Buy Online, Pick Up In Store (BOPIS) orders. Similar to the Fulfillment App, store users can carry out essential tasks such as picking, packing, and handing over orders without needing special permissions. As a result, access to the BOPIS app is open to all users involved in the order fulfillment process. However, managing the app's configurations, such as altering settings or workflows, requires higher-level permissions.
Below is a list of all the actions available in the BOPIS App, along with the specific permissions needed to perform them.
Catalog Page
1
Product View
-
Allows users to view all existing products in the catalog.
2
Product Detail
-
Enables users to check inventory levels across different stores for specific products.
Orders Page
Open Tab
1
Ready for Pickup Button
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Marks an order as ready for pickup, triggering a notification to the customer.
2
View Inventory
-
Allows users to view the available inventory for items in the order.
Packed Tab
1
Handover Button
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Marks an item as fulfilled when handing over the order to the customer.
2
View Inventory
-
Enables users to view the available inventory for items in the packed order.
3
Resend Notification Button
-
Allows users to resend the pickup notification to the customer.
Completed Tab
1
View Completed Orders
-
Allows users to view all completed orders.
Ship to Store
1
View Incoming Orders
-
Enables store associates to view incoming orders, ready-for-pickup orders, and completed orders from the store.
Order Details Page
1
Order Detail Page
-
Allows store associates to view the details of an order.
2
Order Rejection
COMMON_ADMIN
Enables users to reject an order completely or partially, based on available inventory or other factors.
Settings Page
1
View Order Details Page
COMMON_ADMIN
Controls what customers are allowed to edit on their order when re-routing fulfillment.
2
Reject Order Partially
COMMON_ADMIN
Specifies whether a BOPIS order can be partially rejected if inventory is insufficient at the store.
3
Show Shipping Orders
COMMON_ADMIN
Allows users to view shipping orders alongside pickup orders.
4
Generate Packing Slip
COMMON_ADMIN
Enables the creation of packing slips, helping customers reconcile their order against delivered items.
5
Enable Tracking
COMMON_ADMIN
Tracks who picked orders by entering picker IDs during the packing process.
6
Notification Preference
-
Allows users to select the types of notifications they want to receive.
7
Go to OMS
COMMERCEUSER_VIEW
Allows users to access the HotWax OMS from the BOPIS App.
8
View BOPIS App
BOPIS_APP_VIEW
Allows users to view the entire BOPIS App.
9
Manage BOPIS Operations
STOREFULFILLMENT_ADMIN
Allows users to manage all BOPIS operations in the store.
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