> For the complete documentation index, see [llms.txt](https://docs.hotwax.co/documents/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hotwax.co/documents/system-admins/administration/company/users/manage-user.md).

# Manage users

Find a user and maintain login, contact, role, store, and facility access.

## Find a user

1. Open the **Company App**.
2. Go to `Users`.
3. Search by user name or ID.
4. Filter by `Security Groups` or `Status`.
5. Select the user.

## Block or unblock login

Use the login status to stop or restore access.

1. Open the user.
2. Find the login status.
3. Click `Block User Login` or `Unblock User Login`.
4. Confirm the action.

A login can also become blocked after repeated failed sign-in attempts.

## Reset a password

1. Open the user.
2. Click `Reset Password`.
3. Choose the available administrator or email reset option.
4. Confirm the action.

Confirm the user's email address before sending a password-reset message.

## Force logout

Use `Force logout` to end all active sessions after device loss, a security concern, or an access change.

1. Open the user's login details.
2. Click `Force logout`.
3. Confirm the action.

The action is disabled when the user has no active session.

## Update contact details

1. Open the contact section.
2. Click `Edit`.
3. Update the email, phone number, or external ID.
4. Save the changes.

The email address is used for password recovery. An external ID can connect the user with another employee system.

## Change access

Use the clearance area to manage:

* Security Groups
* Product Stores
* Access history

Add or remove only approved values. Open a Product Store from the user's access list when you need to confirm the store.

## Configure picker access

Turn on `Show as a picker` when picklists can be assigned to the user. Then add every facility where the user can pick orders.

See [Create pickers](/documents/system-admins/administration/company/users/add-picker.md) for verification.

## Add facilities

1. Open the user's facility section.
2. Click `Add Facilities`.
3. Select the facilities.
4. Save the changes.

A user must be associated with the facility before some fulfillment roles appear at that location.

## Add favorites

Favorites preselect frequently used Product Stores and Shopify shops in HotWax Commerce applications.

1. Open the user's favorites.
2. Select the Product Store and Shopify shop.
3. Save the changes.

Confirm the selected shop before running a job. A job started for the wrong shop can affect the wrong integration scope.


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