Application Access Issue

If a user is unable to access an application in HotWax Commerce, the issue might be related to permissions or facility associations.

Steps to Troubleshoot

1. Check Security Group Permissions

Verify if the user belongs to the correct security group that has permission to view the specific application. Users must be part of a security group with the appropriate permissions to avoid unauthorized access.

2. Review Specific Permissions

Ensure the user has the necessary view permissions for the application view. Here are the permissions the administrator can give users to view any application:

PERMISSION_ID	DESCRIPTION
BOPIS_APP_VIEW	View BOPIS App
FACILITIES_APP_VIEW	View Facilities App
FULFILLMENT_APP_VIEW	View Fulfillment App
IMPORT_APP_VIEW	View Import App
INVCOUNT_APP_VIEW	View Inventory Count App
PREORDER_APP_VIEW	View Preorder App
RECEIVING_APP_VIEW	View Receiving App
THRESHOLD_APP_VIEW	View Threshold Management App
USERS_APP_VIEW	View Users App

Note: These permissions only allow users to view the app. Additional permissions would be required for them to perform any other operations.

3. Add View Access Permissions

If the user lacks the necessary view permissions, the administrator can follow these steps to grant access. Click Here to learn how to grant permissions to user groups.

4. Verify Facility Association (for BOPIS or Fulfillment App)

If a user cannot access a BOPIS or fulfillment app application, they might need to be added to a facility. The administrator can follow these steps to add the user to a facility:

To add a user to a facility, follow these steps: Click here