Delete customers

Safely manage customer data in compliance with GDPR regulations using HotWax Commerce's secure deletion feature.

The GDPR bill passed by the European Union has brought changes in how businesses handle customer data. One aspect is the "right to be forgotten," also known as the "right to erasure," allowing individuals to request the deletion of their data if it's no longer necessary or if there's no compelling reason for its continued processing.

In the context of HotWax Commerce, where customer information is stored after order fulfillment for future use such as returns or accounting, compliance with GDPR's right to erasure is vital. HotWax Commerce provides a feature to delete customer details securely.

By implementing this feature, HotWax Commerce users can manage customer data in accordance with GDPR requirements. It ensures compliance and fosters trust with customers by demonstrating a commitment to data privacy and protection. Moreover, it streamlines data management processes, contributing to workflow efficiency.

Step-by-Step Usage Instructions:

1. Log into your HotWax Commerce webtools instance:

   • Visit the HotWax Commerce webtools portal and log in using your credentials.

2. Navigate to the Service Engine:

   • Once logged in, locate and click on the Service Engine tab. This is where you can access various services which you can schedule in HotWax Commerce.

3. Search for the Service Named deleteCustomerDetails:

   • In the Service Engine, locate the service titled deleteCustomerDetails. This service is specifically designed to delete customer information in compliance with GDPR regulations.

4. Schedule the Service by Adding the PartyID of the Customer:

   • After selecting the deleteCustomerDetails service, you will be prompted to schedule it. Provide the PartyID of the customer whose data you wish to delete. This ensures that the deletion process targets the correct customer information.

5. Execute the Service:

   • Once you've added the PartyID, proceed to execute the service. This action triggers the deletion process, securely removing the specified customer's details from the system.

6. Verify Deletion:

   • After the service has been executed, verify that the customer's details have been successfully deleted. You should see placeholders such as 'deleted' in place of the customer's name, address, and email, with 'NA-NA' replacing the phone number.

By following these steps, HotWax Commerce users can comply with GDPR regulations regarding the right to erasure while maintaining data management practices within the platform.