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  • Steps to Troubleshoot
  • 1. Check Security Group Permissions
  • 2. Review Specific Permissions
  • 3. Add View Access Permissions
  • 4. Verify Facility Association (for BOPIS or Fulfillment App)

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  1. Administration
  2. Users
  3. Troubleshooting

Application Access Issue

If a user is unable to access an application in HotWax Commerce, the issue might be related to permissions or facility associations.

Steps to Troubleshoot

1. Check Security Group Permissions

Verify if the user belongs to the correct security group that has permission to view the specific application. Users must be part of a security group with the appropriate permissions to avoid unauthorized access.

2. Review Specific Permissions

Ensure the user has the necessary view permissions for the application view. Here are the permissions the administrator can give users to view any application:

PERMISSION_ID
DESCRIPTION

BOPIS_APP_VIEW

View BOPIS App

FACILITIES_APP_VIEW

View Facilities App

FULFILLMENT_APP_VIEW

View Fulfillment App

IMPORT_APP_VIEW

View Import App

INVCOUNT_APP_VIEW

View Inventory Count App

PREORDER_APP_VIEW

View Preorder App

RECEIVING_APP_VIEW

View Receiving App

THRESHOLD_APP_VIEW

View Threshold Management App

USERS_APP_VIEW

View Users App

Note: These permissions only allow users to view the app. Additional permissions would be required for them to perform any other operations.

3. Add View Access Permissions

4. Verify Facility Association (for BOPIS or Fulfillment App)

If a user cannot access a BOPIS or fulfillment app application, they might need to be added to a facility. The administrator can follow these steps to add the user to a facility:

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Last updated 3 months ago

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If the user lacks the necessary view permissions, the administrator can follow these steps to grant access. to learn how to grant permissions to user groups.

To add a user to a facility, follow these steps:

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