Reject Sales Order Items

Enable users to reject items from any facility stating valid reasons for rejection.

This document outlines a step-by-step process to reject the sales order items in the HotWax Commerce Order management system.

1. Go to the Hamburger Menu in the OMS > Order Management section > Sales Orders to open the Find Sales Order page.

2. Select the order to open the View Sales Order page.

3. Select the line item and click the Reject function.

4. Select the reason using the radio button and Save.

5. Confirm rejection.

6. Click the history function to view the changes.

Video: Reject sales order items

Related links:

1. Find Sales Order page
2. View Sales Order page

⬅️ Go to HotWax Commerce Docs