Solution Flows
Order Management Flow
Order Management Flow
  • Introduction
  • Edit Promise Dates on Presell Orders
  • Update Shipping details
  • Move Items to Order Parking
  • Release Items
  • Cancel Sales Order
  • Cancel Sales Order Items
  • Reject Sales Order Items
  • Mark items shipped in OMS
  • Allocate Sales Orders items
  • Manage Auto-Cancel Date
  • Refresh Sales Order
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Cancel Sales Order

Cancel a sales order with all other items in the order incase of inability to fulfill the order.

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Last updated 1 year ago

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This document outlines a step-by-step process to cancel sales orders in the HotWax Commerce Order management system.

Cancelling a sales order will automatically cancel all other sales order items in the order.

  1. Go to the Hamburger Menu > Order Management > Sales Orders.

  2. Select required order to open the Sales Order Detail page.

  3. Click the Status dropdown.

  4. Select the Cancel function to cancel the entire sales order.

Related links:

⬅️
Find Sales Order page
View Sales Order page
Go to HotWax Commerce Docs
Video: Cancel sales order