Solution Flows
Order Management Flow
Order Management Flow
  • Introduction
  • Edit Promise Dates on Presell Orders
  • Update Shipping details
  • Move Items to Order Parking
  • Release Items
  • Cancel Sales Order
  • Cancel Sales Order Items
  • Reject Sales Order Items
  • Mark items shipped in OMS
  • Allocate Sales Orders items
  • Manage Auto-Cancel Date
  • Refresh Sales Order
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Cancel Sales Order Items

Cancel sales order items from a single order in case inability to fulfil those items.

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Last updated 1 year ago

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This document outlines a step-by-step process to cancel sales order item in the HotWax Commerce Order management system.

  1. Go to the Hamburger Menu > Order Management > Sales Orders.

  2. Select order to open the View Sales Order page.

  3. Go to the Item section.

  4. Click the Edit Items function.

  5. Click the Delete function for the respective line item/s.

  6. Click the Save function.

Related links:

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Video: Cancel Sales Order items
Find Sales Order page
View Sales Order page
Go to HotWax Commerce Docs