> For the complete documentation index, see [llms.txt](https://docs.hotwax.co/documents/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hotwax.co/documents/store-operations/orders/bopis/gift-card-activation.md).

# Gift Card Activation

## When Does the Gift Card Activation Pop-up Appear?

Orders that include a gift card show a `gift box` icon on the order card and `Order Details` page across the `Open`, `Packed`, and `Completed` pages.

The activation pop-up appears when a staff member taps a gift card icon.

## Steps to Activate a Gift Card

### Step 1: Enter the Activation Code

The staff member can scan or manually type the serial number printed on the physical gift card. The number must be correct before moving forward because it cannot be edited later.

### Step 2: Tap the Submit Button

After entering the code, tap the Submit button (shown with a gift card icon). A confirmation message will appear: "This gift card code will be activated. The customer may also receive a notification about this activation. Please verify that all information is entered correctly."

### Step 3: Confirm Activation

Tapping `Activate` completes the process. After activation, the code cannot be changed but can be viewed by tapping the `gift card` icon.


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