# Gift Card and Kit Products

## Gift Card Fulfillment

Gift card activation can be done from the **In Progress** tab. Gift card items are marked with a gift box icon on the order details card.

To activate:

1. Tap the gift icon.
2. A pop-up opens where the activation code is entered.
3. After filling in the code, tap `Activate`.

A message appears:

*"This gift card code will be activated. The customer may also receive a notification about this activation. Please verify that all information is entered correctly. This cannot be edited after activation."*

4. Tap `Activate` again to confirm. Once submitted, the code can't be changed.
5. The gift icon can be tapped again later to view the entered code.

## Kit Product Fulfillment

Kit products are items sold together as a set, made up of multiple individual products. Here's the overview of how kit products appear in the Fulfillment App.

### Kit Badge

* When an order consists of a kit product, a **"Kit"** tag appears on the order card in the **Open**, **In Progress**, and **Completed** tabs.
* Store associates can tap on the three-dot menu on the order card to open a list showing all items included in the kit.
* The kit is fulfilled just like any other order.
  * In the **Open** tab, it's in the Pick stage.
  * After picking, it moves to the Pack stage in the **In Progress** tab.
  * Once packed, it shows up in the **Completed** tab for shipping.

### Kit Item Rejection

Managing kits, which combine multiple items into one product, can be challenging when one of the items is not available. Customers expect to receive the full kit, so if even one item is missing, the entire order needs to be rejected.

To keep inventory accurate, it is important to track which specific item caused the rejection.

**Example:**\
If a **Sunglasses Travel Kit** includes sunglasses, a cleaning cloth, and a case, and the cloth is out of stock, the associate can reject the kit and mark only the cloth as unavailable. This updates the inventory for the cloth without affecting the sunglasses and case.

**Steps for rejecting the kit order:**

1. In the **In Progress** tab, the order details card shows if the order is a kit order.
2. Select the kit order that needs to be rejected.
3. In the order details, to view rejection options, tap the `bin icon`.
4. A list of reasons will appear, such as:
   * Not in Stock
   * Mismatch
   * Damaged
   * No Variance
5. Choose the reason that applies.
6. Select the checkbox next to the item causing the issue. Multiple items can be selected if needed. This step records inventory variance only for the selected components.
7. Tap the `Reject` button.
8. A confirmation pop-up will appear. Select `Report` to confirm the rejection or `Cancel` to go back.
   * Choosing `Report` will reject the order.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.hotwax.co/documents/store-operations/orders/fulfillment/gift-card-and-kit-product.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.