Gift Card and Kit Products

This page outlines the process of gift card activation and kit product fulfillment within the HotWax Fulfillment App.

Gift Card Fulfillment

Gift card activation can be done from the In Progress tab. Gift card items are marked with a gift box icon on the order details card.

To activate:

1. Tap the gift icon.

2. A pop-up opens where the activation code is entered.

3. After filling in the code, tap Activate.

A message appears:

"This gift card code will be activated. The customer may also receive a notification about this activation. Please verify that all information is entered correctly. This cannot be edited after activation."

1. Tap Activate again to confirm. Once submitted, the code can't be changed.

2. The gift icon can be tapped again later to view the entered code.

Kit Product Fulfillment

Kit products are items sold together as a set, made up of multiple individual products. Here's the overview of how kit products appear in the Fulfillment App.

Kit Badge

• When an order consists of a kit product, a "Kit" tag appears on the order card in the Open, In Progress, and Completed tabs.

• Store associates can tap on the three-dot menu on the order card to open a list showing all items included in the kit.

• The kit is fulfilled just like any other order.

  • In the Open tab, it's in the Pick stage.

  • After picking, it moves to the Pack stage in the In Progress tab.

  • Once packed, it shows up in the Completed tab for shipping.

Kit Item Rejection

Managing kits, which combine multiple items into one product, can be challenging when one of the items is not available. Customers expect to receive the full kit, so if even one item is missing, the entire order needs to be rejected.

To keep inventory accurate, it is important to track which specific item caused the rejection.

Example: If a Sunglasses Travel Kit includes sunglasses, a cleaning cloth, and a case, and the cloth is out of stock, the associate can reject the kit and mark only the cloth as unavailable. This updates the inventory for the cloth without affecting the sunglasses and case.

Steps for rejecting the kit order:

1. In the In Progress tab, the order details card shows if the order is a kit order.

2. Select the kit order that needs to be rejected.

3. In the order details, to view rejection options, tap the bin icon.

4. A list of reasons will appear, such as:

   • Not in Stock

   • Mismatch

   • Damaged

   • No Variance

5. Choose the reason that applies.

6. Select the checkbox next to the item causing the issue. Multiple items can be selected if needed. This step records inventory variance only for the selected components.

7. Tap the Reject button.

8. A confirmation pop-up will appear. Select Report to confirm the rejection or Cancel to go back.

   • Choosing Report will reject the order.