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Learn Shopify
  • Shopify Integration
    • Introduction
    • Products
      • Product Download
      • Updating Product Details
      • Deleting Products
      • Creating/Deleting Products with Shopify Webhooks
      • Gift Cards Download
      • Kit Products Download
      • Product Synchronization for Multiple Shopify Stores
    • Inventory
      • Inventory Synchronization
      • Location Mapping
      • Inventory Synchronization of Gift Cards
      • Inventory Synchronization of Kit Products
    • Orders
      • Order Download
        • thruDateBuffer and bufferTime
      • Order Approval for Fulfillment
      • Order Updates
      • POS Sales Download
      • Gift Cards Order Download
      • Kit Order Download
    • Order Fulfillment
      • Gift Cards Order Fulfillment
      • Kit Order Fulfillment
    • Order Cancellations
      • Complete Order Cancellation
      • Partial Order Cancellation
    • BOPIS Orders
      • Shopify PDP Experience
      • BOPIS Order Download
    • Pre-orders and Backorders
      • Presell Catalog Management
      • Presell Catalog Synchronization
    • Order Returns
      • Import Returns from Shopify
      • Shopify POS Exchanges
  • Setup Shopify
    • Install HotWax Commerce App
    • Multiple Store Setup
    • Required Permissions from Shopify
    • Enable BOPIS/Pre-order on Shopify
    • Integration Mappings
      • Locations
      • Shipping Method
      • Sales channel
      • Payment Method
      • Product Type
    • Troubleshooting
      • Facility Mapping Discrepancy
  • Synchronization Flows
    • Initial Product Sync
    • Initial Order Sync
    • Initial Inventory Sync
    • Troubleshooting
      • Product Sync
      • Order Sync
      • Inventory Sync
  • Additional resources
    • Kit Products
    • POS Completed Orders
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  1. Shopify Integration

Order Cancellations

Easily manage order cancellations when using both Shopify and HotWax Commerce.

Customers and retailers may need to cancel orders made online for various reasons. If a merchant uses both Shopify and HotWax Commerce, cancellations can occur in two ways:

  1. Cancellations made in Shopify and updated in HotWax Commerce.

  2. Cancellations made in HotWax Commerce and updated in Shopify.

However, HotWax Commerce suggests canceling orders on Shopify and then updating them on HotWax Commerce, following the same process as used for order creation. This approach ensures that cancellations are handled consistently by both customers and the customer service team. In special cases, such as auto cancellations and mass pre-order cancellations, Shopify retailers can use HotWax Commerce to cancel orders and update them on Shopify.

HotWax Commerce import cancellation updates in two cases:

  1. Full Order Cancellations- Customers have requested order cancellations from Shopify or CSR teams have canceled orders due to suspected fraudulent orders.

  2. Partial Order Cancellations- Customers have requested to remove any item from the order or the CSR team canceled the order item due to inventory variance.

PreviousKit Order FulfillmentNextComplete Order Cancellation

Last updated 4 months ago

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