Solution Flows
Return Order Management
Return Order Management
  • Introduction
  • Create Return
  • Cancel Return
  • Reject Return
  • Receive Return
  • View Sales Return Shipment
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Receive Return

Allows users to Accept and Receive authorized returns.

PreviousReject ReturnNextView Sales Return Shipment

Last updated 1 year ago

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This document outlines a step-by-step process for receiving returns in the OMS.

  1. Go to the Hamburger Menu > Order Management > Sales Return page to view all sales returns in OMS.

  2. Search Return by Return id, Customer name or keyword.

  3. Click the return to go to view return.

  4. Click the Status dropdown to Accept Return.

  5. Click the Receive Button to receive the items.

  6. Select the item and click Receive Button to confirm received.

Related links:

⬅️
Create Order Return
Find Sales Return Page
Sales Return View Page
Video: Receive Return
Go to HotWax Commerce Docs