Create returns for the selected items.
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This document outlines a step-by-step process for searching sales orders in the OMS to create returns.
Return can be created only on Completed Orders.
Entering Employee Id helps in managing commission against processed return.
Go to the Hamburger Menu > Order Management > Create Order Return page to view sales Orders.
Input Sales order Id, Customer name or keyword in the Search field to select order.
Click the Create Return function.
Select Facility.
Select Return Type as Refund, Replacement, Exchange or Store Credit.
Select Return Reason Did not want them, Defective, or Mis-shipped item from the dropdown.
Select all Items by checking the box beside the product, or select checkboxes of individual line items to return.
Update the quantity if required.
Click the Create Return button available at the top right to create a return.
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