Solution Flows
Return Order Management
Return Order Management
  • Introduction
  • Create Return
  • Cancel Return
  • Reject Return
  • Receive Return
  • View Sales Return Shipment
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Reject Return

Enable users to reject the requested return, before approval.

PreviousCancel ReturnNextReceive Return

Last updated 1 year ago

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This document outlines a step-by-step process for rejecting returns in the OMS.

Only returns in Requested status can be rejected. Once Authorized, the returns needs to be cancelled.

  1. Go to the Hamburger Menu > Order Management > Sales Return page to view all sales returns in OMS.

  2. Search Return by Return id, Customer name or keyword.

  3. Click the return to go to view return.

  4. Click the Status dropdown to Reject the entire Return.

Related links:

⬅️
Go to HotWax Commerce Docs
Video: Reject Return
Find Sales Return Page
Sales Return View Page
Reject Sales Return