Reject Return

Enable users to reject the requested return, before approval.

This document outlines a step-by-step process for rejecting returns in the OMS.

Only returns in Requested status can be rejected. Once Authorized, the returns needs to be cancelled.

1. Go to the Hamburger Menu > Order Management > Sales Return page to view all sales returns in OMS.

2. Search Return by Return id, Customer name or keyword.

3. Click the return to go to view return.

4. Click the Status dropdown to Reject the entire Return.

Video: Reject Return

Related links:

1. Find Sales Return Page
2. Sales Return View Page
3. Reject Sales Return

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