Order Management Flow

Cancel Sales Order

Cancel a sales order with all other items in the order incase of inability to fulfill the order.

This document outlines a step-by-step process to cancel sales orders in the HotWax Commerce Order management system.

Cancelling a sales order will automatically cancel all other sales order items in the order.

  1. Go to the Hamburger Menu > Order Management > Sales Orders.

  2. Select required order to open the Sales Order Detail page.

  3. Click the Status dropdown.

  4. Select the Cancel function to cancel the entire sales order.

Related links:

PreviousRelease ItemsNextCancel Sales Order Items

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