Returns and Purchase Orders

Manage advanced shipping notices, purchase orders, and returns while keeping inventory counts accurate.

HotWax Commerce’s Inventory Receiving App lets stock associates receive advanced shipping notices (ASNs), purchase orders, and returns and update inventory counts in the HotWax Commerce Order Management System.

The Inventory Receiving App helps retailers track physical inventory received at each location and record it in the system. For example, if a store expects 100 shirts in a shipment but receives only 90, the app records the exact count. This prevents order rejections during fulfillment caused by inventory discrepancies.

The app also supports entry by typing or scanning on handheld devices like mobile phones or iPads. As a Progressive Web App (PWA), it runs in a browser and can be saved as an icon on store associates' devices for one-click access.

Receive advanced shipping notices

The Inventory Receiving App lets store associates receive advanced shipping notices. For a walkthrough of the receiving process, interface elements, and scanning features, see the Transfer Orders guide.

Receive purchase orders

Purchase orders are buyer-generated documents detailing product specifics, quantities, and prices. Retailers use these purchase orders to order from suppliers. Upon delivery, retailers need to verify the received inventory against the purchase order, ensuring accurate shipments and inventory counts.

The process of receiving purchase orders is similar to receiving transfer orders. Store associates need to navigate to the Purchase Orders page and search for the Purchase order ID to start the receiving process.

Store associates can also see the status of purchase orders (e.g., created or approved) on the Purchase Orders page. Comprehensive details of all received purchase orders are available for future reconciliations.

Receive returns

Retailers who accept returns at their stores need to accurately receive and record the returned inventory for potential resale on e-commerce.

Store associates can lookup incoming returns by navigating to the Returns page and identifying them using the Return ID. The receiving process for returned items is identical to receiving transfer orders.