Fulfillment
Introduction
HotWax Commerce's New Store Fulfillment app enables users to pick, pack, and ship orders brokered to the respective stores from the OMS. To know more about the Fulfillment app, click here. This document presents basic steps of various screens and functions where the user performs varied actions during the fulfillment process.
List of pages:
Open Orders page
In-progress Orders page
Complete Orders page
EXIM Orders page
Settings page
Open Orders page
Displays all outstanding orders brokered to the store by the OMS and are ready to begin the fulfillment process.
Characteristics
1. FIFO Listing: Orders are displayed in a "First In, First Out" sequence, ensuring older orders are prioritized for fulfillment.
2. Order and Item Count: At the top of the page, the total number of queued orders are clearly displayed, providing an instant overview of the workload.
Functions
a. Search an Order
Search orders using product names, customer names, or product SKUs to quickly find and manage the orders for fulfillment.
b. Filter Orders
Filter orders by product names, customer names, or product SKUs. Additionally, use shipping methods as filters to efficiently manage specific orders.
c. Assign picker
Pickers are assigned to picklists for efficient order fulfillment tracking and performance-based commission distribution.
d. Print pick sheet
Generate a picksheet for orders and move them to the In Progress tab for further processing.
In-Progress Orders page
Displays a list of ready-to-pack items, allowing users to pack, reject, and print necessary documents for the items.
Characteristics
Add Multiple Boxes: Manage items individually with the convenience of the Add Multiple Boxes feature, allowing efficient handling of different items within an order.
Picker Filters: Easily search for specific orders in batch processes using Picker Filters.
Report an Issue: Choose reasons for rejection through the Report an Issue feature, facilitating clear communication and issue tracking for rejected orders.
Regenerate Picksheet: Use the Print icon, available on the top against Picker, to reprint the picksheet.
Functions
a. Generate Shipping label and packing slip
Print the shipping labels and packing slips to attach with the packed orders.
HotWax Commerce retrieves the shipping label for the order as soon as the picklist is created.
b. Regenerate picklist
Regenerate the picklist by the picker name.
c. Add box
Helps select the correct box size for the order item(s).
d. Report an issue
Choose order rejection reasons for clear communication and efficient issue tracking. Each reason triggers a unique inventory response.
How OMS makes inventory changes based on rejection reasons:
OMS routes orders to other stores based on product availability, shipping preferences, and routing rules.
OMS automatically rejects all other order items in other orders at the store that are rejected.
NOT IN STOCK: OMS sets the ATP and QOH inventory to 0 for the rejected product at the store. This ensures that no new orders are placed for the product until it is back in stock.\
MISMATCH: OMS decreases the ATP and QOH inventory by the rejected quantity. This means that the product is still available in stock, but it is not available to fulfill orders that require the specific size or color that was rejected.
DAMAGE: OMS decreases the ATP inventory by the rejected quantity. This means that the product is no longer available to fulfill orders. The QOH inventory remains unchanged, as the product is still in stock, but it is damaged and cannot be sold.
WORN DISPLAY: OMS decreases the ATP inventory by the rejected quantity. This means that the product is no longer available to fulfill orders, as it is worn and cannot be sold. The QOH inventory remains unchanged, as the product is still in stock.
e. Pack orders
Mark orders packed when order items are ready to be shipped.
f. Pack orders in bulk
Mark all orders packed at once.
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Completed Page
Displays a list of ready-to-ship items, allowing users to ship, unpack, and retry generating labels, and print customer letters, for each item.
Characteristics
Unpack Orders: Provides the capability to unpack the shipment if wrong boxes are added and the item is not available for fulfillment.
Retry Generate Labels: Users can conveniently reprint shipping labels for each item.
Print Customer Letter: The app opens a new tab to print packing slips.
Functions
a. Print customer letter
Gives the flexibility to reprint customer letters for orders.
b. Unpack orders
Provides users with the flexibility to unpack orders when necessary, especially in cases where incorrect boxes or items need to be corrected
c. Regenerate Shipping labels
Gives the flexibility to generate customer letters like Packing slips for a single order.
d. Ship order
Marks order shipped.
e. Ship orders in Bulk
Marks all orders shipped in bulk
e. Shipping label error
Displays the error in the shipping label. \
EXIM Page
Enables exporting packed orders and importing shipped orders to interact with third-party systems.
Characteristics
Export orders: Export orders that are packed and haven't been shipped yet. Use the exported file to send the packed order details to a carrier where shipping labels and tracking codes will be generated.
Import orders: Import shipped order details from an external system based on tracking codes. Orders that have tracking codes will automatically be shipped at the end of the day.
View saved mappings: Quick access to all saved import and export mappings.
Functions
EXIM: Export Packed Orders page
Export orders that are packed and haven't been shipped yet. Use the exported file to send the packed order details to a carrier where shipping labels and tracking codes will be generated.
Characteristics
Functions
EXIM: Import Shipped Orders page
Import shipped order details from an external system based on tracking codes. Orders that have tracking codes will automatically be shipped at the end of the day.
Characteristics
Saved mappings page
Access and edit saved custom field mappings.
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