Report an issue
Allows users to choose reasons for rejection, enabling clear communication and efficient issue tracking for rejected orders.
Usage
Select the issue for rejection from the popover.
Selecting a specific issue for rejection triggers distinct inventory responses within OMS.
Video
Rejection Reasons and their Inventory Impact
NOT IN STOCK
Items are out of stock or exhausted at the store.
Impact on Inventory
ATP (Available to Promise) and QOH (Quantity on Hand) are set to 0 for that product for that store.
All orders with respective items are auto-rejected from the store.
MISMATCH
Item size or color mismatch.
Impact on Inventory
ATP is decreased by the said quantity.
QOH is reduced by the same quantity.
DAMAGE
Items found as damaged.
Impact on Inventory
ATP is decreased by the said quantity.
QOH remains the same.
WORN DISPLAY
Item on display is worn.
Impact on Inventory:
ATP is decreased by the said quantity.
QOH remains the same.
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