Report an issue

Allows users to choose reasons for rejection, enabling clear communication and efficient issue tracking for rejected orders.

Usage

• Select the issue for rejection from the popover.

• Selecting a specific issue for rejection triggers distinct inventory responses within OMS.

Video

5MB

Report an issue function.mov

Video: Report an issue

Rejection Reasons and their Inventory Impact

NOT IN STOCK

Items are out of stock or exhausted at the store.

Impact on Inventory

• ATP (Available to Promise) and QOH (Quantity on Hand) are set to 0 for that product for that store.

• All orders with respective items are auto-rejected from the store.

MISMATCH

Item size or color mismatch.

Impact on Inventory

• ATP is decreased by the said quantity.

• QOH is reduced by the same quantity.

DAMAGE

Items found as damaged.

Impact on Inventory

• ATP is decreased by the said quantity.

• QOH remains the same.

WORN DISPLAY

Item on display is worn.

Impact on Inventory:

• ATP is decreased by the said quantity.

• QOH remains the same.