Rejections

Documentation page for rejection workflow in Frank and Oak.

Frank and Oak will use HotWax's native rejection workflow. To read more about how rejections work in HotWax OMS, click here.

The NetSuite facility ID that will be used for rejections are:

Testing:

Production: 157

For store rejections, the following reasons are configured:

Status	Effect on Inventory
Cannot fulfill entire order	Will not affect inventory
Should not be ATP	Will not affect inventory
Not found	Zero out inventory
Damaged	Zero out inventory

To configure these reasons, import the below data from web tools:

<Enumeration enumId="CN_FL_EO" enumTypeId="REPORT_NO_VAR" enumName="Cannot fulfill entire order - Will not affect inventory" enumCode="CN_FL_EO" description="Cannot Fulfill Entire Order" />
<VarianceReason varianceReasonId="CN_FL_EO" description="Cannot fulfill entire order" />

<Enumeration enumId="NOT_BE_ATP" enumTypeId="REPORT_NO_VAR" enumName="Item should not be ATP - Zero out ATP inventory" enumCode="NOT_BE_ATP" description="Not be ATP" />
<VarianceReason varianceReasonId="NOT_BE_ATP" description="Should not be ATP" />

<Enumeration enumId="NOT_FOUND" enumTypeId="REPORT_ALL_VAR" enumName="Not found" enumCode="NOT_FOUND" description="Not found - Zero out ATP inventory" />
<VarianceReason varianceReasonId="NOT_FOUND" description="Inventory not found hence rejected order" />

Also, change the enumTypeId for Damaged reason already in OMS to REPORT_ALL_VAR and description to Damaged - Zero out ATP inventory