Export CSV

Easily export Sales Details using the Export CSV option. Troubleshoot and resolve issues if the Export CSV feature on Hotwax Commerce's Sales Orders page results in an empty file.

Users need to extract sales order details from HotWax OMS for all or specific types of order by applying some filters. A dedicated Export CSV option can be used.

Steps to Export CSV

Open Hotwax Administrator App then,

1. In the Hamburger menu, go to the Order Management Section.

2. Select Sales Orders from the available options.

Ensure if there are existing orders before applying filters. To do this,

1. Go to the OMS Administrator App and check if there are any Sales Orders.

   • If no sales orders are present, the exported CSV will be empty by default.

   • If orders are present, proceed with below steps

Apply correct Filters

1. On Sales Order page in Hotwax OMS, check selections like status and other filter checkboxes in the options bar to ensure the correct filters are applied before exporting.

   • For instance, if you want to export only pre-orders details, locate and check the "Pre-Orders" or "Back Orders" checkbox as needed.

2. Click on the Export CSV option,then a CSV file will be downloaded.

Note: The CSV export option is visible only if orders exist after applying filters.

Troubleshooting Scenario

Sometimes, an issue might arise where the exported CSV file is empty. This could be due to the unavailability of orders or improper filter selections.

In such cases, ensure that orders are available on the Sales Order page before and after applying filters as needed. If sales orders exist and the exported CSV file is still empty, contact HotWax Commerce for further assistance. Provide them with details about the issue, any error messages received, and steps already taken to troubleshoot.