Export CSV
Easily export Sales Details using the Export CSV option. Troubleshoot and resolve issues if the Export CSV feature on Hotwax Commerce's Sales Orders page results in an empty file.
Steps to Export CSV
Open Hotwax Administrator App then,
In the Hamburger menu, go to the
Order Management Section
.Select
Sales Orders
from the available options.
Ensure if there are existing orders before applying filters. To do this,
Go to the OMS Administrator App and check if there are any
Sales Orders
.If no sales orders are present, the exported CSV will be empty by default.
If orders are present, proceed with below steps
Apply correct Filters
On
Sales Order
page in Hotwax OMS, check selections like status and other filter checkboxes in the options bar to ensure the correct filters are applied before exporting.
Note: The CSV export option is visible only if orders exist after applying filters.
Troubleshooting Scenario
Sometimes, an issue might arise where the exported CSV file is empty. This could be due to the unavailability of orders or improper filter selections.
In such cases, ensure that orders are available on the Sales Order
page before and after applying filters as needed. If sales orders exist and the exported CSV file is still empty, contact HotWax Commerce for further assistance. Provide them with details about the issue, any error messages received, and steps already taken to troubleshoot.
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