ATP not deducting
Discover how to resolve issues with Available to Promise (ATP) not being deducted as expected from Purchase Orders in Hotwax Commerce.
Available to Promise (ATP) is not deducted as expected from Purchase Orders. This may be due to a discrepancy in order import, which could be caused by:
Scenerio
Import job not being scheduled.
The import job failed to run.
Records failing even after a successful job run.
Steps to troubleshoot
Scheduling Order Import Job
The order import job responsible for importing new orders is not scheduled, thereby causing the PO ATP to remain unaffected. To resolve:
Go to Job Manager App >
Orders
page >Import
section.Find a
New Orders
job.Check if it is disabled,then configure it with the required parameters like
Schedule
,Frequency
andlimit
then clicksave changes
to enable it.If it is enabled, proceed with the steps below.
Check if the Import Job Failed to Run.
If the ATP issue persists, it might be due to job failure, possibly caused by a server error. To resolve:
Go to Job Manager App >
Pipeline
page > clickHistory
segment.Check if the
order import
job has failed.If found, click on the
Failed
Badge for that job to see the error message.
Diagnose for Failed records after successful job run
If the job runs successfully but ATP for the Purchase Order (PO) is still not updated, check for any records that failed to import. To find failed records:
Go to your
OMS instance
.In the hamburger menu, navigate to
MDM
dropdown > clickEXIM
.Under the
Shopify Jobs
section, in the MDM column, clickShopify Orders MDM
.Check for any failed records in the
Import Result
section.Download the Error Records JSON file and search for the error message in
Event_Message
that describes the issue.If the event message describes an issue that can't be diagnosed, communicate with HotWax Commerce for further assistance.
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