Edit

ATP not deducting

Discover how to resolve issues with Available to Promise (ATP) not being deducted as expected from Purchase Orders in Hotwax Commerce.

Available to Promise (ATP) is not deducted as expected from Purchase Orders. This may be due to a discrepancy in order import, which could be caused by:

Scenerio

  1. Import job not being scheduled.

  2. The import job failed to run.

  3. Records failing even after a successful job run.

Steps to troubleshoot

Scheduling Order Import Job

The order import job responsible for importing new orders is not scheduled, thereby causing the PO ATP to remain unaffected. To resolve:

  1. Go to Job Manager App > Orders page > Import section.

  2. Find a New Orders job.

  3. Check if it is disabled,then configure it with the required parameters like Schedule , Frequency and limit then click save changes to enable it.

  4. If it is enabled, proceed with the steps below.

Check if the Import Job Failed to Run.

If the ATP issue persists, it might be due to job failure, possibly caused by a server error. To resolve:

  1. Go to Job Manager App > Pipeline page > click History segment.

  2. In the top right corner, click on the filter icon and check the Failedexternal link icon checkbox under the status column.

  3. Check if the order import job has failed.

  4. If found, click on the Failed Badge for that job to see the error message.

Diagnose for Failed records after successful job run

If the job runs successfully but ATP for the Purchase Order (PO) is still not updated, check for any records that failed to import. To find failed records:

  1. Go to your OMS instance.

  2. In the hamburger menu, navigate to MDM dropdown > click EXIM.

  3. Under the Shopify Jobs section, in the MDM column, click Shopify Orders MDM.

  4. Check for any failed records in the Import Result section.

  5. Download the Error Records JSON file and search for the error message in Event_Message that describes the issue.

  6. If the event message describes an issue that can't be diagnosed, communicate with HotWax Commerce for further assistance.

PreviousMultistore Pre-Orders Sync

Last updated