Jira

Guideline on how to handle feature requests by the client.

In Hotwax Commerce, client feature requests are logged and tracked in Jira within the HotWax OMS/Shopify POS Migration project, ensuring a structured workflow from request to development for continuous platform improvement and client satisfaction.

Approach:

Requesting Feature through Jira:

1. Login to Jira using your credentials.

2. Navigate to Projects on the navbar.

   
3. Select the project where clients demand features or enhancements (e.g., HotWax OMS/Shopify POS Migration project).

4. Use the Kanban board such as the POSSOMS Board.

5. Utilize options like search, users, and filters (e.g., epic, type).

6. Click on the epic filter and select the HotWax Enhancements/Feature Requests epic.

   

Processing the Request:

1. Pick up the issue from the Backlog and move it to Select for Development.

2. Create internal tickets in Hotwax Commerce using ClickUp and GitHub. For more read here.

3. Add the link of the internally created ticket to the corresponding Jira issue.

4. Move the issue from Select for Development to In Progress.

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This streamlined process ensures that feature requests are tracked, managed, and developed efficiently, integrating both Jira and internal tools like ClickUp and GitHub.