Store to Warehouse
Stores wishing to return excess or unsold inventory to the warehouse collaborate with the warehouse manager to generate a transfer order. This facilitates the transfer of inventory from the store location back to the warehouse.
Now, let’s look at how store to warehouse transfer orders are processed:
Warehouse managers create transfer orders in NetSuite, specifying the source location as the designated store and the destination location as the warehouse. These transfer orders are automatically assigned a Pending Fulfillment status.
These transfer orders are synchronized to HotWax Commerce in the default Created status. HotWax Commerce provides a dedicated Store Fulfillment App for store associates to fulfill transfer order items from stores. Once transfer order items are shipped from stores, their status is updated from Approved to Completed and subsequently inventory count for the shipped items is reduced in HotWax Commerce.
The transfer order items shipped from the store are synchronized to NetSuite so that incoming inventory can be received in the warehouse. This step also updates transfer order status from Pending Fulfillment to Pending Receipt.
When transfer order items are received in the warehouse, inventory counts for the corresponding items are automatically increased in NetSuite and the transfer order status is updated from Pending Receipt to Received.
It’s crucial to note that the inventory count for transfer order items received in the warehouse is increased in HotWax Commerce on performing its daily inventory sync from NetSuite.
Workflow
Create Transfer Orders in NetSuite
Export Created Transfer Orders from NetSuite: Warehouse managers create transfer orders in NetSuite, specifying the source location as the designated store and the destination location as the warehouse. These transfer orders are automatically assigned a
Pending Fulfillmentstatus.At regular intervals, a Map Reduce script runs a specific Saved Search in NetSuite and identifies transfer orders with a
Pending Fulfillmentstatus that have a source location set as theStore. This script compiles the relevant data into a CSV file, which is then securely placed at an SFTP location.
SuiteScript
Export Transfer Orders to SFTP
SFTP Location
Import Transfer Orders into HotWax Commerce: A scheduled job in HotWax Commerce OMS reads the transfer orders CSV file from the SFTP location and downloads transfer orders in HotWax Commerce with a default
Createdstatus.Approve Transfer Orders: A scheduled job in HotWax Commerce OMS identifies all transfer orders in the
Createdstatus and automatically marks them asApproved.
Why is transfer order approval necessary? Stores fulfill transfer orders using the Store Fulfillment App. These transfer orders are only reflected in the app after they have been approved in HotWax Commerce.
Upon approval, HotWax Commerce also reduces the Available to Promise inventory for the transfer order items that will be fulfilled from the store.
Job in HotWax Commerce
Import Transfer Orders from SFTP
Approve Transfer Orders
Fulfill Transfer Orders using the Store Fulfillment App
Once approved, transfer orders are automatically reflected at the source location in the Store Fulfillment App so that store associates can create shipments and ship transfer order items.
Store associates pick the transfer order items they want to fulfill from their store.
After picking the items, store associates pack them and proceed to create fulfillments for each item.
Once the shipment has been created, store associates fetch shipping labels from the carrier and the corresponding tracking codes.
After all items are shipped, transfer orders status is automatically updated from
ApprovedtoCompletedin HotWax Commerce.
Once transfer order items are fulfilled from the store, the inventory count for the corresponding items is automatically reduced in HotWax Commerce.
Multiple fulfillments against a single transfer order can be created in the Store Fulfillment App. For example, if a transfer order contains multiple items, the store might choose to dispatch some items initially and fulfill the remaining ones later. In this event, the transfer order remains in the Approved status in HotWax Commerce and transitions to Completed status when all items within the transfer order have been fulfilled.
Export Fulfilled Transfer Orders Items from HotWax Commerce: A scheduled job in HotWax Commerce Integration Platform generates a JSON file with all the transfer order items that are in the
Completedstatus and securely places the file in an SFTP location, making it accessible for NetSuite.
Job in HotWax Commerce
Export Fulfilled Transfer Order Items to SFTP
SFTP Location
Import Fulfilled Transfer Orders Items in NetSuite: In NetSuite, a scheduled SuiteScript reads this JSON file containing fulfilled transfer order items from the SFTP location. The script iterates through each record, creates item fulfillment records, and reduces inventory count in NetSuite for items shipped from the store.
Once item fulfillment records are created for each transfer order item, the status of the transfer order in NetSuite is automatically updated from
Pending FulfillmenttoPending Receipt.
SuiteScripts
Import Fuflilled Transfer Order Items from SFTP
Receive Transfer Orders in NetSuite: Warehouse managers manually initiate the receiving process in NetSuite for the store transferred inventory upon its arrival at the warehouse.
Automated Transfer Order Status Update
After the receiving process is completed, the transfer order is marked as Received, indicating that all transfer order items have been successfully received at the warehouse. Additionally, the inventory count for the newly received inventory is updated in NetSuite.
Update Inventory Count in HotWax Commerce
Inventory for transfer order items received in the warehouse is synchronized when HotWax Commerce performs its daily inventory sync from NetSuite.
Here's how transfer order fields are mapped in NetSuite and HotWax Commerce
| S.No. | Fields in NetSuite | Fields in HotWax Commerce |
|---|---|---|
1 | Internal ID | External ID |
2 | Transfer Order Name | Transfer Order Name |
3 | Date | Date |
4 | Item | Product |
5 | Quantity | Qty |
6 | Source Location | Ship From |
7 | Destination Location | Ship To |
8 | Shipping Address | Ship To Address |
9 | Shipping Method | Shipping Method |
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