Service Products

This document contains all the special conditions when and how service products will be added to orders.

First time customers

First time customers are provided with a special introduction flyer. This product is only fulfilled from the warehouse and included with an order the first time a customer shops with Gorjana.

Gift wrapping

Customers can select particular items in their cart to be gift wrapped. This choice is saved in Shopify using line item properties of that order item. Line item properites are saved in HotWax as order item attributes which can then be used to process this automation.

Keepsake box

A special Keepsake box is included with the purchase of special products of higher value. This is not part of the order in Shopify and will instead need to be added to the order after it is created in HotWax. The products that trigger this automation are not yet shared.

Here are the special products eligible for Keepsake box

Product SKU

Product Name

All of these items receive the same keepsake box - Keepsake box SKU is PKG245

Mapping for the Keepsake box is mandatory

<ShopifyShopTypeMapping mappedKey="id" mappedTypeId="SHOPIFY_OI_ASSOC" mappedValue="LINKED_PRODUCT" shopId="SHOP"/>

Packaging

Packaing used by stores when completing a sale in store is tracked in NetSuite to allow replenishment. There are a total of 15 kinds of packaging and the logic of when certain types of packaging is used has not been shared yet.

Packaging Logic Spreadsheet

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Last updated 4 months ago