It is crucial to display the operating hours of each store on the e-commerce Product Display Page (PDP) to enhance customer experience, especially for Buy Online, Pick Up In Store (BOPIS) orders. Failing to showcase this information may result in customers arriving to collect their orders beyond operating hours, leading to disappointment and potentially increasing the order cancellation rate. Additionally, providing operating hours is vital for communicating with shipping carriers about the store's timings. Operating hours of any facility can be managed on the Facility details page in the following ways:

1. Users can select the operating hours by clicking on any of the pre-existing calendars in the Operating hours card. Once the calendar is selected they can click on the Add Operating Hours button.

2. Users can also create a custom schedule for the store using the following steps:

   a. Click on the Custom Schedule button on the Operating hours card.

   b. A pop-up menu will appear, prompting users to add a schedule name, start time, and end time. Click on the save icon to save standard operating hours for the entire week.

   c. To establish different start and end times for specific days, toggle on the Daily Timings option. Select the start and end time for each day of the week. If no time is specified for a particular day, it will be considered closed for that day (e.g. Saturday and Sunday).

   d. Click the save icon to confirm and save the customized operating hours.

The process of adding a new facility involves the following steps: Navigate to the Facilities App in the Launchpad and login to access the app.

1. Select the Facilities option on the homepage to view all the existing facilities.

2. To create a new facility users need to click on the + button at the bottom right corner and then select the type of facility, whether the facility is a Warehouse or Store.

3. This will open a create facility page where users can add the name of the facility and add internal IDs and external IDs of the facility. Finally, click on the Create Facility button.

4. On the next page, the user will get the option to add the facility address along with the exact geolocation of the facility. This geolocation helps in two ways:

• Efficient Brokering: At the time of order brokering, the brokering engine finds the nearest store from the customer’s location for fast delivery and lower shipping costs.

• BOPIS Convenience: Retailers can empower their customers to choose a pickup location or store by identifying the nearest store with the required product for their order. On Shopify PDP, customers choosing the "pickup today" option enter their current zip code to view a list of stores ranked from nearest to farthest.

1. In the next step, users will get a configurations page from which users can specify the facility-specific configurations. Such as:

• Product Store: The user can specify the facilities available to fulfill the products of a certain brand.

• Sell Inventory Online: The User can configure whether the facility’s inventory should be available to sell on an e-commerce platform.

• Allow Pickup: User can configure whether the store is equipped to handle BOPIS operations.

• Use Native Fulfillment App: Finally, the user can specify whether the facility uses HotWax Commerce’s native Fulfillment app or third-party Fulfillment apps. For Warehouses employing a Warehouse Management System (WMS) for fulfillment, retailers can turn off the toggle, signifying that HotWax's fulfillment app is not being utilized.

If a facility uses the Native Fulfillment app then admin users would get the option to create a facility login that can be used by Facility staff.

1. Click Save Configurations to create the facility with the specified settings. Alternatively, users can choose to add configurations at a later time. Once facilities are added, users can manage and further modify these configurations within the Facilities App as needed.

Users managing multiple product stores in HotWax Commerce can associate the facility with specific product store on the Facility details page. For facilities selling products from multiple product stores, users can also specify the Primary product store associated with the facility. Users can add the product store to a facility using the following steps:

1. Click on the Add button within the Product Stores card to initiate the process of adding a new product store.

2. A pop-up menu will appear, presenting a list of available product stores. Choose the relevant product store(s) that you want to associate with the selected facility.

3. After selecting the product store(s), click on the save icon to add them to the facility. The names of the selected product store(s) will now appear within the product store card.

4. Users have the option to designate a specific product store as the Primary store or Unlink a product store from the facility in the selected product store's overflow menu.

Fulfillment capacity is defined on the basis of the number of orders a facility will be able to fulfill in a day. It is set up considering various resources such as facility size, staff, and footfall. Users can set up the maximum order limit that can be allocated to that facility through the Online Order Fulfillment card. Users can manage the order fulfillment capacity of the facility using the following steps:

1. On the Online Order Fulfillment card, next to number of orders allocated today, there is a button that, when tapped, opens an overflow menu. This menu can be used to set up the fulfillment capacity of the facility. The following options are available on the Fulfillment Capacity overflow menu:

   • Unlimited capacity: Removes the fulfillment capacity limit, allowing the facility to handle an unrestricted number of orders. This setting is not recommended for retail stores.

   • No capacity: Sets the fulfillment capacity to 0, preventing any new orders from being brokered to the facility. The capacity should be only set to 0 if the facility is unavailable to fulfill any upcoming orders. This setting should be used cautiously.

   • Custom: Allows the users to set a custom number for the order fulfillment capacity.

2. Click on Apply to save the chosen capacity. The users can also view the consumed capacity, out of the added fulfillment capacity on the card.

Users can also see the facility order count history by clicking on the View order count history button on the Online Order Fulfillment card. This will help them in setting up the capacity based on their previous records.

Furthermore, the Find Facilities page also offers the ability to view consumed capacity and configure fulfillment capacity seamlessly.

In order to disable a facility, users need to disable all fulfillment permissions for that specific facility and unlink all associations it has with various product stores, groups, and others from the Facility Details page. Users can disable any facility using the following steps.

1. Navigate to the Facilities App in the Launchpad and log in to access the app.

2. Select the Facilities option on the homepage to view all existing facilities.

3. On the Find Facilities page, locate the facility you want to remove and click on it. This action will open the Facility Details page.

4. Disable all configurations on the Sell inventory online card, such as Shopify, Amazon and others, using the toggle buttons in front of the configurations to unlink all channels for online orders.

5. Set the order capacity of the facility to '0' by clicking on the Fulfillment Capacity chip on the Online Order Fulfillment card and selecting the No Capacity option from the menu.

6. Disable all the following configuations on the Fulfillment Settings card using the toggle buttons provided along with the settings:

   • Allow Pickup

   • Uses native fulfillment app

   • Generate shipping labels

7. Unlink all 'Product Stores' associated with the facility by clicking on the overflow menu button in front of the product store name and selecting the Unlink option from the menu.

8. Go to the External Mappings tab at the bottom of the Facility Details page and unlink all mappings including Shopify that exist for the facility by clicking on the Remove button on the mapping card.

After completing all the above steps, the specific facility will be disabled.

To effectively oversee a facility's staff, which includes roles such as warehouse picker, warehouse packer, warehouse clerk, warehouse receiver, and warehouse manager, the store manager can assign these roles to staff members in the Facilities app for any facility. Subsequently, staff members can access the HotWax Commerce apps and perform functions specific to their assigned roles. Users can use the following steps to efficiently allocate role-specific permissions to staff members for accessing HotWax Commerce and its associated applications.

Add Staff

1. Navigate to the Staff section available at the bottom of the Facility details page. Click on Staff Member button, this will open a pop-up window with a list of staff members.

2. In the Search bar, users can either type the staff member's name and press enter, or scroll down the list to find the desired staff member.

3. The staff member's name and ID will be displayed, accompanied by a drop-down menu on the right.

4. Select the staff role from the drop-down menu and click on the save icon to add the staff member to the facility in the selected role.

The added staff members will be listed, under the Staff section along with their:

• Name and ID

• Assigned role

• Date on which the staff member was added to the facility

Remove Staff

To remove an inactive staff member from the facility, click on the x button located on the right side of the staff member's name within the staff details section.

After the creation of facilities, retailers need to utilize the Facilities app to manage facility information. This includes tasks such as renaming facilities, updating addresses, modifying fulfillment settings, or adding and managing external mappings.

Search Facilities

Retailers may often seek a particular facility or specific type of facility. The search facilities functionality will enable users to effortlessly find their desired facility by navigating to the Find Facilities page by clicking on the Facilities button on the homepage to manage the existing facilities. There are two ways to locate the facilities for which users need to manage the configurations:

1. While looking for a specific facility, the user can search the facility by name from the Search facilities functionality on the top left of the page.

2. To narrow down the list of facilities and locate facilities manually, the user can utilize the Product Store and facility Type filters. For instance, if a retailer has multiple product stores, the dropdown menu in the product store filter will present all the product stores from where the user can select any specific product store to access the facilities associated with the particular product store. Similarly, if a user is seeking a specific type of facility, they can use the type filter to view all the facilities of any particular type.

Rename Facilities

For any facility name updations made, the user can seamlessly rename facilities by clicking on the Edit button near the facility's name. this will open a pop-up where users can edit the name and click on Apply to save the name.

Change Facility Type

Users can now change the facility type of a facility from the facility details page to provide flexibility and accommodate changes in business requirements.

Create Facility Log-ins

Users can create facility logins which can be used by the staff of the respective facility by clicking on the retail/warehouse login card through following steps:

1. Click on the Add Button in the login card

2. This will open up a new form, Add the Facility user name, password, and a reset password link

3. Click on the save icon to save the facility login.

Linking Facility with External Systems

Before configuring any settings, it's crucial to establish a connection between the facilities within HotWax Commerce and external systems like e-commerce platforms, ERP systems, and third-party logistics systems. Each facility in HotWax Commerce manages inventory; and the Available To Promise (ATP) is also controlled by retailers through ERP integration, ensuring accurate fulfillment and inventory management across the system. Users can map the HotWax Commerce facilities with external systems using the following steps:

1. Access Facility Details: Users can click on the desired facility's name which will redirect them to the facility details page, providing a comprehensive overview of the chosen facility.

2. External Mapping: Scroll down to the External Mappings tab located at the bottom of the facility details page.

3. Map Facility to an External System: Click on the Map Facility to an External System button to initiate the mapping process.

4. Choose External System: In the menu that appears, choose the external system for which a mapping has to be created.

5. Fill in Required details:

   • For Shopify: Choose the appropriate Shopify store from the dropdown menu and add the location ID of the facility that can be obtained from the URL of that specific location in the Shopify admin panel.

   • For Custom Mapping: Users can create custom mapping by selecting the Custom option from the menu, adding the Mapping ID, Mapping Name (external system for which mapping needs to be done), and the Mapping Value (1xternal ID of the facility).

1. Save Mapping: Once the required information is filled in, click on the save icon to save the configuration. This integration lays the groundwork for a cohesive connection between the facility in HotWax Commerce and the facility in the external system, facilitating streamlined configuration and operational processes.

2. Edit and Remove: Users can further edit the external ID in case of any modification of the facility on the external system using the Edit button or remove any mapping by clicking on the Remove button.

The Facilities app within HotWax Commerce offers an efficient solution for overseeing queues or parking spaces designated for orders awaiting fulfillment. These queues serve as digital storage areas for various order types, including those awaiting brokering or pre-orders lacking inventory. Through representing these queues as virtual facilities within the app, users can conveniently establish, oversee, archive, and modify them as necessary. This functionality optimizes workflow by effectively organizing orders and facilitating seamless order management procedures.

Creating a New Parking

1. Navigate to the parking page in the Facilities App.

2. Click on the (+) Add New Parking button at the bottom of the page which will open up a new form for creating new parking.

3. Enter the name, Internal ID, and description for the new parking.

4. Click on the (+) symbol at the bottom of the form to confirm and save the new parking.

Archiving Unused Parking

1. Access the parking page within the Facilities app.

2. Select the overflow menu button of the parking you wish to archive.

3. Choose the Archive option to archive the selected parking.

4. To unarchive parking, click on the View Box icon located at the top right corner of the page. This will display a list of all archived facilities. Click on the Unarchive icon next to the name of the parking you wish to unarchive.

Renaming a Parking

1. In the Parking page, click the overflow menu of the parking you want to rename.

2. Choose the option to rename the parking.

3. Enter the new name for the parking and confirm the changes.

There are some default parkings available when you deploy HotWax Commerce, you can create any new parking of your preference and archive any unused parkings.

Default Parkings

Brokering Queue

Order brokering is the process of analyzing the order priority and determining the optimal fulfillment location, with proximity and inventory availability. Brokering Queue serves as a waiting area for orders awaiting processing, ensuring that they are handled efficiently. If brokering engine is scheduled to run at various times throughout the day, Orders placed between each brokering session will wait in the queue until the next scheduled processing time.

For example, if brokering engines are scheduled to run at 9:00 A.M. and 12:00 P.M.,orders placed between 9:00 A.M. and 12:00 P.M. will remain in the queue until 12:00 P.M. brokering session.

Pre-order Parking

Pre-orders offer businesses the opportunity to secure orders for products ahead of their official release. Customers can reserve these items in advance, and pre-order parking provides a digital space within the system to manage these orders until the products become available for fulfillment.

For instance, NotNaked intends to launch a new style of t-shirt in the upcoming season. Even though the inventory from the purchase order won't arrive until 01-03-2024, the brand can start accepting pre-orders from 01-01-2024. These pre-orders will be stored in the pre-order parking area until the products are ready for delivery.

Backorder Parking

Backorders are orders placed when inventory is temporarily unavailable. Backorder parking designates a specific area in the system to hold these orders until the backordered items are restocked and prepared for fulfillment.

For example, let's take NotNaked, a clothing retailer facing high demand for their t-shirts. They've already placed purchase orders (POs) for new inventory, anticipated to arrive on 01-03-2024. Backorders submitted before the inventory arrival date will be stored in the backorder parking area.

Configuration Facility

The merchandising team maintains a buffer stock at the company level, known as the Inventory Threshold, before committing inventory to online channels. The Configuration Facility allows retailers to allocate this threshold inventory to a virtual location. Inventory stored in the configuration facility will not be available for sale on the e-commerce platform.

For example, let's take Product A, with a Quantity On Hand (QOH) of 100 units and a threshold of 10 units. In this case, 10 units will be stored in the Configuration Facility, which will be subtracted from the QOH. As a result, the Available to Promise (ATP) quantity for Product A would be reduced to 90 units.

General Operations Parking Queue

During the initial setup phase, a bulk data import is carried out to input orders into the system. If the retailer opts to include canceled and completed orders alongside open orders, they are placed in the General Operations Parking Queue. This step is taken to distinguish these orders from the open sales orders that HotWax Commerce will fulfill.

BOPIS Rejected Queue

The BOPIS (Buy Online Pick Up In Store) Rejected Queue manages orders that cannot be fulfilled at the intended store location. When an order cannot be fulfilled due to inventory unavailability at the store, it is rejected and placed in the BOPIS rejected queue.

Retailers can provide customers with alternative fulfillment choices, such as home delivery or pickup from another store. Upon the customer selecting their preferred option, the order is processed accordingly.

Unfillable Hold Parking

The Unfillable Hold Parking feature is crafted to manage situations where orders cannot be fulfilled due to insufficient inventory, potentially resulting in automatic order cancellations after a predetermined period. However, if merchandisers are aware of upcoming inventory, such as through Purchase Orders, they can place these orders in Unfillable Hold Parking. Additionally, any automatic cancellation dates associated with these orders are removed through backend processes, ensuring a digital space for effectively managing unfillable orders. Once the inventory for these orders becomes available, they are transferred to the brokering queue for processing.

For example, suppose an order encounters unavailability due to inventory shortages and will be restocked in 6 days. However, the merchandiser's policy dictates order cancellation if delivery cannot be made within 5 days. In such a scenario, merchandisers can relocate these orders to Unfillable Hold Parking. Concurrently, the system eliminates the auto-cancellation, ensuring the efficient management of the order until inventory becomes available for fulfillment.

Unfillable Parking

If an order cannot be processed during the current brokering sessions due to inventory unavailability, it is placed in Unfillable Parking. The order remains there until the next brokering cycle.

For example, suppose there are two brokering engines scheduled to run at 10:00 A.M. and 10:00 P.M. Orders that remain unfulfilled after the 10:00 A.M. the cycle will be parked in the Unfillable Parking space and will be processed for fulfillment at 10:00 P.M. Orders in the Unfillable Parking are prioritized for fulfillment in the next brokering run.

In Hotwax commerce facility groups are used to define the scope and functionality of the facility for omnichannel order management. For instance, including a facility in the Pickup and Same Day Shipping groups indicates that the facility accommodates both Buy Online, Pickup In-Store (BOPIS), and same-day shipping orders.

Users can find the Facility Groups by clicking on the Group Tab in the Facilities App. On the Facility Group page, users can perform various functions such as:

Searching a Group

Users can search for the groups from the search bar on the top left of the Group details page. Users can filter the groups by the system groups section below the search menu.

Editing Existing Group

Users can perform various actions on a specific group by accessing the overflow menu associated with the group card. This includes renaming the Group, Editing its description, and Deleting the group.

Linking Product Store with Facility Groups

HotWax Commerce allows retailers to create product stores in HotWax Commerce to configure brand-specific settings across one or multiple Shopify stores. Retailers can link specific product stores with designated facility groups to define the scope and purpose of various facilities within a product store. This is specifically crucial when creating facility groups for brokering the brokering engine ensures that inventory allocation aligns with each brand's specific requirements. The product store can be linked to the facility group by clicking the number chip against the product store option.

Manage Facilities in a Group

The number displayed in front of Facilities on the group card indicates the count of facilities linked to that group. Clicking on this number provides users with a list of all associated facilities. Users can efficiently manage facility associations in bulk within a designated group by utilizing the Quick Edit button. Clicking on the Quick Edit button opens a modal where checkboxes next to facilities can be marked for association. Click on the save icon to finalize the process, allowing hassle-free facility management within the group.

Creating a New Group

There are some default groups already added when you deploy HotWax Commerce. However, retailers can create groups as per their requirements by scrolling to the end of the page and then clicking on the Create Group button. On clicking the Create Group button a pop-up window appears with the following fields-

• Name

• Internal ID

• System Group Type

• Description After filling in this information users need to click on the + icon button to create a new group.

System Facility Group Types

These are default facility group types, which are available when you deploy HotWax Commerce. All the group types have specific functions, The facility groups need to be added to the respective group type to define the scope of facilities.

• Pickup

  • Facilities managing BOPIS orders often require a designated staging area to ensure efficient order processing. Furthermore, given the urgency of same-day customer pickups, immediate picking and packing are essential. Only Facilities that have the capability to fulfill BOPIS orders can be added to this group. You can create a facility group with a PICKUP group type to ensure that facilities are available to the customer on Shopify PDP as a pickup option. For adding individual facilities, you can also go to the Facility Details page and turn the toggle on for Allow Pickup, which will automatically add the facility to the PICKUP facility group.

• Brokering Group
• Online Facility Group

  • Facilities have the option to choose whether or not to participate in selling their inventory online. If a facility is capable of fulfilling orders and wants its inventory to be sold online, it can be added to a facility group with the CHANNEL FAC GROUP subtype. Conversely, if a facility decides not to sell its inventory online, it can be excluded from the group.

  • Retailers can have multiple online facility groups for different channels. If a retailer sells their inventory on different channels, For example, on Shopify and Amazon, they can have two Groups, one for each Amazon and Shopify with the CHANNEL FAC GROUP subtype. The facilities that are added to the Shopify facility group would be available to sell their inventory only on Shopify and Vice Versa. The facility group created with the CHANNEL FAC GROUP subtype will also be available as options in toggles in the sell online card on the facility details page which can be turned on to add the facility to the respective facility group.

• Generate Shipping Label

  • Facilities qualified for HotWax Commerce Shipping Label Generation are part of this group. If a facility relies on a third-party fulfillment app or if the shipping carrier used by the retailers lacks compatibility with Hotwax Commerce integration, the feature can be deactivated. Since the facility does not rely on HotWax commerce for the shipping label, clicking on the generated shipping label may result in an error, resulting in confusion for the store associates. You can add the facility from the facility group page or you can turn the toggle on to generate shipping labels in the facility details page.

• Same day Shipping

  • Fulfilling orders on the same day requires a faster turnaround time for the pick-pack-ship process. Facilities that can fulfill orders and have enough resources for a short lead time can be added to the same-day shipping groups. However, facilities facing any constraints preventing them from meeting this commitment can be excluded from the group so that same-day shipping orders won’t be brokered to these facilities.

• OMS Fulfillment

  • This group includes facilities that support store fulfillment for online orders from the HotWax Commerce Fulfillment app. If a retailer prefers to handle fulfillment through the ERP, those facilities can be removed from the group. Removed facilities and the orders brokered to them will no longer be visible in the Fulfillment app.

Configuring the scope of participation of a facility in online fulfillment is made convenient through the Sell inventory online card on the facility details page. Retailers can now manage whether a facility will participate in inventory computation for a channel from the Sell inventory online card.

Configure Fulfillment Settings

Users can configure the following settings for the facility:

• Allow Pickup: BOPIS operations require a staging area where customers can collect their orders. However, users can decide whether they can fulfill BOPIS orders by simply toggling on/off the Allow pickup settings to enable or disable BOPIS for the selected facility. These settings also ensure that the facility is available for store pickup option on Shopify PDP. The facilities that do not allow store pickup won't be available for selection on the BOPIS Fulfillment App.

• Use Native Fulfillment App: The Use native fulfillment app setting enables users to specify whether the facility uses HotWax Commerce’s fulfillment app or third-party fulfillment apps. For warehouses employing a Warehouse Management System (WMS) for fulfillment, retailers can turn off the toggle, signifying that HotWax Commerce's fulfillment app will not be utilized. If the fulfillment for that facility is being managed by a third-party fulfillment app then showing the facility option and the orders in the HotWax Commerce Fulfillment App can create confusion for the store associates.

• Generate Shipping Labels: HotWax Commerce allows users to integrate with carrier partners so that at the time of fulfillment via HotWax Commerce’s Fulfillment app, shipping labels can be automatically generated for the shipment process. If the toggle is turned on, the shipping label is automatically generated for the retailer's carrier partner. Retailers who opt not to integrate HotWax Commerce with their carrier partners or work with multiple carrier partners can turn the toggle off to manually choose the shipping carrier and enter tracking IDs in HotWax Commerce to generate shipping labels accordingly.

• Days to Ship: Days to ship are the minimum number of days the facility will take to ship the order post brokering. Enter the number of days to ship and click on the Update Days To Ship button to save the configuration for the facility. This ensures that if the facility takes more days to ship than the SLA, the orders won't be brokered to that facility.

Configure Inventory Computation

Retailers have the flexibility to sell their facilities' inventory across various channels. Additionally, they may need to exclude the Available-to-Promise (ATP) of a specific facility from the total online ATP. For instance, if a facility is temporarily unavailable to fulfill online orders, the retailer may want to remove its inventory from the overall online ATP calculation. This configuration can be done through the following settings.

Users can enable the toggle for the sales channel of the facility to include its ATP, or they can disable the toggle to exclude its inventory from the calculation for the sales channels.

Effective stock management relies on proficient location management. To enable store associates to establish precise locations for managing stock, which will ease in receiving and storing inventory, as well as facilitating the picking process, ​​retailers can define specific locations within facilities, such as Area, Aisle, Section, Level, or Sequence. Users can manage locations in the facility using the Locations tab in the footer on the Facility details page.

Add Location

To add a new location within the facility, click on the Internal Locations button to open a location pop-up card.

Fill in the required information to add the location to the facility.

1. Type: The location is divided into four types.

   • Bulk - This area stores large quantities of inventory not intended for immediate picking or display. This is a long-term storage space for excess stock, or bulk materials.

   • Pick/Primary - This is where the most frequently accessed items are stored. It's designed for efficient order fulfillment, with easy access for pickers, and quick movement of goods.

   • Receiving Bay - This is the designated area for incoming deliveries. It allows for unloading, inspection, and initial processing of new inventory before it's moved to its designated storage location.

   • Staging - This area acts as a temporary holding space for goods in various stages of processing. It could be used for preparing orders for shipment, kitting products or holding returns before processing.

2. Area: A designated section within a warehouse or a store with a specific function, department, or purpose.

3. Aisle: This is a designated walkway between sections within the warehouse or retail store. Aisles are numbered or named for easy navigation and identification.

4. Section: This further subdivides an area and usually refers to a specific range of product categories or brands.

5. Level: This defines the vertical plane of the location, especially in multi-story warehouses. For a single-story building, 'level' might not be used.

6. Sequence: This term is closely related to picking and usually refers to a specific order in which items need to be picked to optimize efficiency. It could be based on product location, order size, or customer priority.

Finally, Click on the save icon to save the location within the facility.

Edit Location

1. To edit any location in the facility, click on the overflow menu present towards the right of the specific location in the list.

2. Select the Edit Location button and edit the required fields that need to be updated.

3. Click on the save icon to update the location details.

Remove Location

1. To remove a location from the facility, click on the overflow menu present towards the right of the specific location in the list.

2. Click on the Remove Location button to remove the location from the facility.

To ensure accurate facility management and fulfillment, it is crucial for the admin user to add address and latitude & longitude information. This foundational data not only facilitates seamless integration with external systems but also plays a vital role in optimizing logistical processes within HotWax Commerce. If the user has skipped adding this information initially, it can be added by following these steps:

1. On the Find Facilities page, find the facility you want to add an address to and tap on it. This will open the Facility details page.

2. Click on the Add button in the Address card which will open a pop-up menu. Users can add Address Line, City, Country, State and Zip codes for the facility here.

3. After filling in the required details, click on the Save icon to save the facility address.

4. Users have the option to edit the address by clicking the Edit button below the address. Remember to save the edits using the save icon to update the address.

Set Shipping Name for Facility

The shipping name feature in HotWax Commerce offers retailers flexibility and branding opportunities. Unlike the facility name, which may be more generic, the shipping name can reflect the retailer's brand name for that facility. This customization enhances brand identity and ensures a consistent customer experience during order fulfillment. The Shipping Name can be set by following these steps:

1. Navigate to the Find Facilities page in the Facility application.

2. Utilize the search function within the Find Facilities page to locate the specific facility for which you want to set the shipping name.

3. Once you've identified the desired facility, click on the Facility Name to access its details and configurtaions.

4. Look for the section labeled Address and Contact Details within the facility details page. This section contains information related to the facility's address and contact details.

5. Click on edit to open up a new form and add the desired shipping name.

6. Alongside entering the shipping name, ensure that you input the correct Zipcode for the facility. This is crucial, as the Zipcode is required for setting the shipping name.

7. After entering the shipping name and verifying the Zipcode, save the changes by clicking on the save icon to update the facility's details effectively.

Add Latitude & Longitude

HotWax Commerce BOPIS PDP App enhances the Shopify Product Detail Page (PDP) experience for the customers by displaying the distance of stores from a customer's current location. This functionality is achieved through the utilization of the "storeLookup" API, which retrieves all available pickup locations within a specified radius from the customer's location. The API relies on the latitude and longitude coordinates of facilities to determine their proximity to the customer.

To add the latitude and longitude coordinates for a facility, follow these steps:

1. On the Facility details page, click on the Add Button in the Latitude & Longitude card. A pop-up menu will appear, allowing users to input latitude and longitude information.

2. Users can manually add the facility-associated latitude and longitude, or use the Generate icon located at the top right corner of the pop-up menu. This option automatically generates latitude and longitude based on the provided address.