Tathya users sometimes face login issues due to forgotten credentials, which can be resolved by verifying or updating their credentials in our records. This guide helps you troubleshoot by detailing how to set up and manage LDAP accounts, including updating user credentials in phpLDAPadmin.
Search for the user's record in your record.
Use the credentials on record to attempt a login.
If the login is successful, share the same old credentials with the user.
We follow a standard template when creating a password, such as "Ht5@nusername".
Use your administrator credentials to log into the phpLDAPadmin interface.
Select the appropriate instance (e.g., SM, UCG, Krewe, etc.).
From the left-hand side of the phpLDAPadmin dashboard, navigate to and select the user experiencing login issues.
In the user's details, locate the password field.
Enter a new password, ensuring it meets security standards.
Choose the encryption method (typically MD5 for Hotwax Commerce).
Click on Check password to verify the new password.
Once confirmed, click on the Update Object button to save the changes.
Share the new credentials with the user.
For detailed instructions on creating or updating users in LDAP, refer Tathya user setup.
To address and resolve discrepancies in data within Tathya reports, ensuring accurate and reliable information for users.
Occasionally, discrepancies in data may arise in Tathya, impacting the visibility or accuracy of reports generated for clients. These issues typically stem from SQL query issues, dataset misconfigurations, or user-specific requirements not being met.
Issue: Users do not see expected fields or results in Tathya reports. Cause: Missing fields in SQL queries or dataset configurations.
Issue: Users encounter repeated fields or data in reports. Cause: SQL queries fetching duplicate records or incorrect joins.
Issue: Expected data does not match what is displayed in reports. Cause: Incorrect filters or conditions in SQL queries.
Issue: Clients request additional data fields not currently available. Cause: Queries need modification to incorporate new data requirements.
Verify Issue Existence
Log in to Tathya using credentials.
Navigate to the specific report or dashboard where the issue is observed.
Confirm discrepancies reported by users.
Identify Scenario
Determine if the issue falls under Field Not Found, Duplicated Data, Mismatched Data, or New Feature Request.
Check Tathya Configuration
Navigate to the report or chart where the problem occurs.
Click on the chart title or navigate to the Charts option in the navigation bar.
Edit Dataset
Click the three dots on the chart and select Edit dataset.
In the Edit dataset dialog, go to the Source section.
Edit the SQL query in the SQL field as necessary to address the issue.
Click on Save button.
Sync Columns
Inside the Edit dataset dialog, navigate to the Columns section.
Click on SYNC COLUMNS FROM SOURCE to ensure all necessary columns are included from the updated SQL query.
Click Save to apply changes.
Cross-check Results
Return to the dashboard or report and verify if the issue is resolved.
Ensure the changes do not adversely affect other charts relying on the same dataset.
Dependency Check
Before making changes, review dependencies to understand impacts on other reports or charts.
Ensure changes are implemented in a way that maintains data integrity across all relevant areas.