If a user is unable to access an application in HotWax Commerce, the issue might be related to permissions or facility associations.

Steps to Troubleshoot

1. Check Security Group Permissions

Verify if the user belongs to the correct security group that has permission to view the specific application. Users must be part of a security group with the appropriate permissions to avoid unauthorized access.

2. Review Specific Permissions

Ensure the user has the necessary view permissions for the application view. Here are the permissions the administrator can give users to view any application:

Note: These permissions only allow users to view the app. Additional permissions would be required for them to perform any other operations.

3. Add View Access Permissions

If the user lacks the necessary view permissions, the administrator can follow these steps to grant access. Click Here to learn how to grant permissions to user groups.

4. Verify Facility Association (for BOPIS or Fulfillment App)

If a user cannot access a BOPIS or fulfillment app application, they might need to be added to a facility. The administrator can follow these steps to add the user to a facility:

To add a user to a facility, follow these steps: Click here