> For the complete documentation index, see [llms.txt](https://docs.hotwax.co/documents/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hotwax.co/documents/system-admins/administration/company/users/troubleshooting/bulk-import-employee.md).

# Troubleshoot bulk employee import

Use this guide when a bulk employee import fails or rejects records. For the import procedure, see [Bulk import employees](/documents/system-admins/administration/company/users/bulk-import-employee.md).

## Review common failures

Check the import file for:

* Missing required columns
* Duplicate username or external ID
* Invalid email format
* Unknown Security Group IDs
* Invalid username or password values

## Correct an error

1. Open the failed Data Manager log.
2. Download or review the error records.
3. Correct only the rejected rows.
4. Upload the corrected file.
5. Confirm the successful and failed record counts.


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