> For the complete documentation index, see [llms.txt](https://docs.hotwax.co/documents/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hotwax.co/documents/system-admins/administration/company/users/troubleshooting/bulk-import-employee.md).

# Troubleshoot bulk employee import

Bulk employee creation is a Data Manager import. Use Company to verify users after the import completes.

## Review common failures

Check the import file for:

* Missing required columns
* Duplicate username or external ID
* Invalid email format
* Unknown Security Group IDs
* Invalid username or password values

Use the current sample file from the target environment instead of an older local copy.

## Run the import

1. Open Data Manager in the OMS.
2. Find the employee import configuration.
3. Download its sample file.
4. Populate the required fields.
5. Upload the file.
6. Review the Data Manager log.

If the import menu lacks the employee import, search Data Manager configurations for `IMP_EMPLOYEE`.

## Correct an error

1. Open the failed Data Manager log.
2. Download or review the error records.
3. Correct only the rejected rows.
4. Upload the corrected file.
5. Confirm the successful and failed record counts.

## Verify employees

1. Open the **Company App**.
2. Go to `Users`.
3. Search for an imported employee.
4. Confirm the name, employee ID, email, and status.
5. Confirm Security Group, Product Store, and facility access.

A successful file upload proves only that Data Manager received the file. Confirm the Data Manager counts and review a selection of imported users.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.hotwax.co/documents/system-admins/administration/company/users/troubleshooting/bulk-import-employee.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.