Manage users

Find a user and maintain login, contact, role, store, and facility access.

Find a user

1. Open the Company App.

2. Go to Users.

3. Search by user name or ID.

4. Filter by Security Groups or Status.

5. Select the user.

Block or unblock login

Use the login status to stop or restore access.

1. Open the user.

2. Find the login status.

3. Click Block User Login or Unblock User Login.

4. Confirm the action.

A login can also become blocked after repeated failed sign-in attempts.

Reset a password

1. Open the user.

2. Click Reset Password.

3. Choose the available administrator or email reset option.

4. Confirm the action.

Confirm the user's email address before sending a password-reset message.

Force logout

Use Force logout to end all active sessions after device loss, a security concern, or an access change.

1. Open the user's login details.

2. Click Force logout.

3. Confirm the action.

The action is disabled when the user has no active session.

Update contact details

1. Open the contact section.

2. Click Edit.

3. Update the email, phone number, or external ID.

4. Save the changes.

The email address is used for password recovery. An external ID can connect the user with another employee system.

Change access

Use the clearance area to manage:

• Security Groups

• Product Stores

• Access history

Add or remove only approved values. Open a Product Store from the user's access list when you need to confirm the store.

Configure picker access

Turn on Show as a picker when picklists can be assigned to the user. Then add every facility where the user can pick orders.

See Create pickers for verification.

Add facilities

1. Open the user's facility section.

2. Click Add Facilities.

3. Select the facilities.

4. Save the changes.

A user must be associated with the facility before some fulfillment roles appear at that location.

Add favorites

Favorites preselect frequently used Product Stores and Shopify shops in HotWax Commerce applications.

1. Open the user's favorites.

2. Select the Product Store and Shopify shop.

3. Save the changes.

Confirm the selected shop before running a job. A job started for the wrong shop can affect the wrong integration scope.